Second-Line IT Support Specialist

SCG Connected; Dummer; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 Days Holiday

Birthday Day Off

Buy Holiday Scheme

Career Development and Progression Opportunities

Employee Assistance Programme

Enhanced Company Sick Pay

Discounted Retail Vouchers

Reduced Gym Membership

SCG Mobile Benefit

Employee Referral Bonus

Annual Salary Reviews

Pension Scheme

Onsite Canteen

Free On-Site Parking

Charity Events

Job summary

SCG Connected is seeking a Second Line IT Support Technician in Dummer, England, focused on delivering excellent service to internal users. The successful candidate will diagnose and resolve complex technical problems, handle escalated issues, and provide guidance to First Line colleagues. Responsibilities include software deployment, endpoint protection support, and user training. This position offers a salary between £26,000 – £32,000 and a range of benefits including 25 days holiday, career development opportunities, and an onsite canteen.

Qualifications

• Strong communication skills to explain technical subjects to non-technical users.
• Experience in IT support principles and end-user computing technologies.
• Ability to guide and mentor First Line colleagues.

Responsibilities

• Receive and resolve escalated tickets from First Line Service Desk.
• Diagnose and resolve complex technical issues.
• Support identity and access administration activities.

Skills

Strong communication skills

Customer-focused approach

Strong diagnostic and problem-solving skills

Experience with identity and access administration

Understanding of ITIL service management principles

Job description

SCG Connected is seeking a Second Line IT Support Technician in Dummer, England, focused on delivering excellent service to internal users. The successful candidate will diagnose and resolve complex technical problems, handle escalated issues, and provide guidance to First Line colleagues. Responsibilities include software deployment, endpoint protection support, and user training. This position offers a salary between £26,000 – £32,000 and a range of benefits including 25 days holiday, career development opportunities, and an onsite canteen.