Seasonal Store Colleague

JD GROUP; Greater London; On-site; GBP 12,000 - 17,000; Part time

Job summary

JD GROUP is seeking a Seasonal Store Colleague to help deliver an outstanding customer experience during peak trading periods. You will assist customers, replenish stock, maintain store presentation and support colleagues on the shop floor.

This is a festive-season role with flexible shifts, including evenings and weekends. No prior retail experience is required as training is provided; a positive, customer-focused attitude and ability to work well in a team are highly valued in our fast-paced

Qualifications

• Strong customer service and communication skills.
• Ability to work well in a team and adapt to a fast-paced retail environment.
• Attention to detail in replenishment and presentation tasks.
• Willingness to learn and follow store procedures.

Responsibilities

• Provide positive, welcoming customer service and product information.
• Support store objectives through excellent service and product knowledge.
• Replenish stock and maintain product presentation per standards.
• Keep shop floor presentation clean, organised and well maintained.
• Handle transactions and assist with deliveries as needed.
• Use in-store systems to support customer inquiries and daily operations.
• Follow health and safety policies at all times.
• Collaborate with colleagues to run the store effectively during peak trading periods.

Skills

Customer service

Communication

Teamwork

Attention to detail

Retail experience

Adaptability

Tools

POS system

Job description

Role Overview

As a Seasonal Store Colleague, you'll play an important role in helping us deliver an outstanding experience during one of our busiest periods of the year.

You'll support the day-to-day running of the store by providing excellent customer service, replenishing stock, maintaining presentation standards and supporting your colleagues across the shop floor. Every interaction contributes to creating a welcoming and enjoyable experience for our customers.

Whether you're looking to develop new skills, gain retail experience or be part of a supportive team during the festive period, this is a fantastic opportunity to make a positive contribution and build valuable experience for the future.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Support the achievement of store and team objectives through excellent customer service and product knowledge.
• Replenise stock and help ensure products are available and presented in line with company standards.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays and stock areas remain clean, organised and well maintained.
• Complete operational tasks including processing transactions, stock handling and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required, to contribute to the successful operation of the store during peak trading periods.

Skills & Experience

We recognise that skills and experience can be gained in different ways. If you're excited about this opportunity but don't meet every requirement listed, we'd still love to hear from you.

• Strong communication and customer service skills.
• Ability to work effectively as part of a team.
• Comfortable working in a fast-paced retail environment.
• Able to follow processes and maintain attention to detail.
• Retail experience is advantageous but not essential.

Desirable Attributes

• A positive and customer-focused approach.
• A willingness to learn and develop new skills.
• Strong organisational skills and attention to detail.
• Flexibility and adaptability to support changing business needs.
• Enthusiasm for working collaboratively with others.

Requirements

• Flexibility to work a variety of shifts, including evenings and weekends, in line with business needs.
• Availability to work during the festive trading period, including key peak trading dates such as Christmas Eve, Boxing Day, New Year's Eve and New Year's Day where required.