Seasonal Sales Associate Ugg

DECKERS; Ashford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Uniform Allowance

60% discount on UGG/HOKA/Teva online

30% in-store discount

Growth and development programs

Job summary

UGG, a division of Deckers Brands, is seeking a Sales Associate in the UK to deliver personalized shopping experiences and greet customers warmly. You will address questions, explain our return policy, and maintain a positive, team-oriented approach to elevate the brand experience.

You’ll contribute to an energetic store environment, uphold the dress code, and take part in company initiatives, including training and development, with staff discounts and opportunities for growth.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced retail environment.
• Team player with a proactive attitude.

Responsibilities

• Greet customers promptly and provide personalized shopping experiences.
• Answer questions and resolve issues, including return policy inquiries.
• Assist customers in-store and over the phone to ensure a seamless service.
• Promote store image and adhere to Dress Code.

Skills

Communication

Teamwork

Problem solving

Multi-tasking

Job description

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers' desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Description

As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.

Core Competencies

• Ensure the highest level of customer service possible
• Prioritise brand and product knowledge training in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Respond to problem situations with professionalism

Who You Are

• A natural communicator who conveys the UGG and Deckers Brands vision and mission
• A motivated team player and self-starter
• You have a problem solving mindset and approach challenges with agility

We Would Love to Hear From People With:

• Previous Retail experience is a plus

What We Will Give You

• Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development; Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
• Uniform Allowance
• 60% discount off the Deckers Brands' (UGG, HOKA, Teva) online, and 30% instore discount.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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