Part-Time Sales Associate, UGG – Gunwharf Quays

UGG; Portsmouth; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Uniform allowance

Discounts on Deckers brands

Job summary

UGG in Portsmouth is seeking a Sales Associate to create personalized shopping experiences that build brand loyalty. You will greet customers promptly, address questions, and explain our return policy, ensuring a seamless service from start to finish.

Join a team that values positive energy, helpful communication, and a polished appearance. You will promote Deckers Brands and enjoy store-wide discounts and a uniform allowance as part of your benefits.

Qualifications

• Retail experience is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet customers promptly and courteously as they enter the store.
• Address customer questions accurately and respond before they leave.
• Explain return policy clearly to customers.
• Maintain a positive, cheerful attitude with customers and team members.
• Promote the store and Deckers Brands in every interaction.

Skills

Customer service

Communication

Teamwork

Job description

Description

As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.

Description

As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.

Core Competencies

• Ensure the highest level of customer service possible
• Prioritise brand and product knowledge training in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Respond to problem situations with professionalism

Who You Are

• A natural communicator who conveys the UGG and Deckers Brands vision and mission
• A motivated team player and self-starter
• You have a problem solving mindset and approach challenges with agility

We Would Love To Hear From People With

• Previous Retail experience is a plus

What We Will Give You

• Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development; Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
• Uniform Allowance
• 60% discount off the Deckers Brands' (UGG, HOKA, Teva) online, and 30% instore discount.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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