Part-Time Sales Associate, UGG – Gunwharf Quays

Deckers Brands; Portsmouth; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounts

Uniform discounts

Mentorship program

Volunteer opportunities

Job summary

Deckers Brands, home of UGG, is seeking a Sales Associate to create personalized shopping experiences and drive brand loyalty. You will greet customers, answer questions, and promote the UGG brand in a friendly, professional manner.

The role involves both in-store and phone support, with a strong emphasis on delivering exceptional service and maintaining a positive store image. As part of the Deckers Family, you will benefit from generous discounts, uniform perks, and development programs

Qualifications

• Excellent customer service focus and ability to engage with customers.
• Strong communication and teamwork across store teams.
• Retail experience is a plus.

Responsibilities

• Greet customers promptly and provide personalized shopping experiences to build brand loyalty.
• Address customer questions accurately and respond before they leave the store or call.
• Promote the store and Deckers Brands image while adhering to dress code.
• Provide exceptional service to both in-store and phone inquiries.

Skills

Customer service

Brand knowledge

Communication

Team player

Problem solving

Job description

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Description

As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.

Core Competencies

• Ensure the highest level of customer service possible
• Prioritise brand and product knowledge training in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Respond to problem situations with professionalism

Who You Are

• A natural communicator who conveys the UGG and Deckers Brands vision and mission
• A motivated team player and self-starter
• You have a problem solving mindset and approach challenges with agility

We Would Love to Hear From People With:

• Previous Retail experience is a plus

What We Will Give You

Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.

Growth and Development

Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program

Uniform Allowance

60% discount off the Deckers Brands' (UGG, HOKA, Teva) online, and 30% instore discount.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.