Seasonal Sales Assistant

Lush Handmade Cosmetics; Hull and East Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Holiday allowance

50% discount on Lush products and Spa

Sales bonus

Complimentary Spa treatment

Pension scheme

Employee assistance programme

Job summary

Lush Handmade Cosmetics in Hull is seeking Seasonal Sales Assistants to deliver exceptional customer service during our peak season. You will greet customers, answer questions, and showcase products through engaging demonstrations, while representing our ethical values.

This temporary role includes till handling, product restocking, and providing bespoke routines with pampering sessions as part of daily work. Join a fast-paced team and help create the UK high-street experience.

Qualifications

• Experience delivering excellent customer service.
• Ability to work well in a team and maintain a positive work environment.
• Strong verbal communication skills to engage customers and explain products.
• Adaptability to changing retail situations and busy periods.
• Problem-solving to address customer questions and issues.
• Good organisational skills to maintain an appealing store display.
• Understanding of ethical sourcing and cruelty-free practices.

Responsibilities

• Provide 5-star customer experience and go above and beyond for shoppers.
• Act as a Lush Ambassador, upholding ethics and values during consultations.
• Operate till systems with cash-handling duties.
• Stock products on the shop floor and keep displays clean and inviting.
• Engage with customers to understand needs and demonstrate products.

Skills

Customer service

Teamwork

Communication

Adaptability

Problem-solving

Organisation

Ethical mindset

Job description

Seasonal Sales Assistant

Application Deadline: 23 September 2026

Department: Retail

Employment Type: Temporary

Location: Hull

Reporting To: Management Team

Compensation: GBP 13.45 / hour

Description

Diversity matters We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

Seasonal Sales Assistants work at the forefront of our business & provide 5-star customer service during our busiest time of year. We need you to be passionate, motivated and enthusiastic about showcasing our beautiful products. You need to be an excellent team player who is ready to receive and give feedback to all members of the team to build on our skills.

You'll ask insightful questions to uncover the right products for each customer and showcase them through engaging product demonstrations. Support their buying decisions by asking questions to confirm interest and secure sales. Give shop tours through intelligent link sales, create bespoke routines and provide pampering sit-down consultations with decadent hand and arm massages as part of our daily work.

With in-depth training on our products and ingredients, you will be a Lush Ambassador representing our ethics and values to our customers, and play a crucial part in creating the ultimate experience for our guests, and offering the best customer service on the high street, at our busiest time of the year.

Key Information

Hours available: 12h & 18h per week

Application Deadline: 23rd September 2026

Trial Shift: Between 5th-15th October 2026

Start Date: From 19th October 2026

Contract ends: 27th December 2026

Key Responsibilities

• Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker
• You will be a Lush Ambassador, championing our ethics and values during consultations
• Operating our till systems - you will be cash-handling trained
• Stocking products on the shop floor, ensuring our products are clean and inviting to customers
• Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations.
• Providing sit-down consultations and bespoke routines to fulfil the customers' needs, including hand and arm massages
• Being adaptable and solutions-focused, as no two days in retail are the same!

Skills and Experience

Customer Service: A genuine passion for delivering exceptional customer service and understanding customer needs

Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.

Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.

Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.

Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction.

Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays.

Ethical and Sustainable Mindset: Understanding and alignment with Lush's commitment to ethical sourcing, sustainability, and cruelty-free practices.

Benefits

• Holiday allowance
• 50% discount on Lush products and Spa treatments
• Sales growth-based bonus
• Complimentary Spa treatment
• Pension scheme
• Employee assistance programme