Seasonal Sales Advisor

Hotel Chocolat; Chichester; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Staff discount

Hotel stay discount

Career progression

Job summary

Hotel Chocolat in Chichester is recruiting a Seasonal Sales Advisor to help customers find perfect Christmas gifts, learn product details, and maintain store standards. You’ll handle till transactions, assist with stock, and support the team during the busy season.

Previous retail enthusiasm and flexibility are valued, with incentives based on performance. Join us over the festive period to deliver smiles, fast service, and memorable chocolate moments for shoppers seeking the ideal gifts this

Qualifications

• Experience in retail or customer service preferred.
• Available for seasonal work during Christmas.
• Ability to ask questions to identify customer needs and check allergens.

Responsibilities

• Immerse customers in the world of Hotel Chocolat and seasonal products.
• Help customers find perfect Christmas gifts by asking questions to establish buying needs.
• Assist with deliveries and replenishment.
• Process transactions, refunds and exchanges at the till.
• Maintain high store and café area standards.
• Prepare drinks and snacks if café present.
• Support store and team as needed.

Skills

Customer service

Sales

Cash handling

Product knowledge

Tools

POS till

Job description

Are you ready to join Hotel Chocolat at our busiest and most magical time of year? We’re the UK’s favourite premium chocolate brand and we need your help to deliver the best experience for our customers this Christmas! To join us as a Seasonal Sales Advisor, you’re not just passionate about our chocolate, you’re obsessed delighting customers - ready to help them find the perfect gift for their friends, family, colleagues, neighbours… After all, chocolate makes the perfect present! We ask that you are reliable and flexible to meet the needs of the stores trading and delivery times and are comfortable working under pressure in a fast-paced environment.

What You’ll be doing:

• Immersing our customers in the world of Hotel Chocolat and a store full of inspirational seasonal products including the perfect gift – the Velvetiser.
• Ensuring our customers find the perfect Christmas gift for everyone on their shopping list by discovering your customers’ reason for their visit, asking them key questions to establish their buying needs and checking for allergens throughout your time with them.
• Supporting the store team with deliveries and replenishment as needed.
• Processing transactions, refunds and exchanges at the till.
• Maintaining a high standard in our store and café areas to WOW our customers.
• If your store has a café area, you will prepare hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
• Supporting where you can to the success of your store and team.

In return for going the extra mile, our gift to you:

£13.05 per hour Incentives based on performance.

• 50% unlimited staff discount to treat yourself and your friends and family.
• 70% discount off a stay in our Hotel in St Lucia.
• A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.

About Us

We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser™ and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories.

Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.

To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html