Seasonal Palace Host - Kensington Palace

Historic Royal Palaces; City Of London; On-site; GBP 26,000; Full time

Job summary

Join a forward-thinking charity as a Palace Host at Kensington Palace, where every moment is an opportunity to enhance visitor experiences. This role involves engaging with guests, ensuring their safety, and providing exceptional customer service. You'll be part of a dedicated team responsible for managing entrance procedures, guiding visitors, and creating unforgettable memories. If you thrive in a dynamic environment and are passionate about delivering top-notch service, this is the perfect opportunity to make a difference in the lives of our visitors while enjoying a flexible working schedule.

Qualifications

• Experience in customer service and security roles is essential.
• Positive and flexible approach to adapt to visitor needs.

Responsibilities

• Provide high-level customer service and create memorable experiences.
• Ensure safety and security of the palaces and guests.

Skills

Customer Service

Security

Teamwork

Flexibility

Job description

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.

Departments: Visitor Services
Home Palace: Kensington Palace
Status: Temporary/Seasonal
Salary: Pay range 11.3 = £13.15 per hour (equates to £25,643 per annum pro rata for full time roles at 37.5 hrs per week)
Salary Rate: Per Annum
Days/Hours of work: Full-time and part-time roles available (18-37.5 hrs/wk), all including weekend working.

About the role and about you

Contract options:

1. 3rd March 2025 – 30th November 2025
2. 31st March 2025 – 31st August 2025

Please note the salary is subject to a pay review from 1st April 2025 – details to be confirmed in due course.

As a Palace Host at Kensington Palace, every moment is an opportunity to make someone’s day. Working as part of a team, you will be responsible for providing the highest level of customer service and creating memorable customer experiences for all our visitors, whilst also ensuring the day-to-day safety and security of our palaces, their collection, and our guests.

Your main role will include bag searching, ticket scanning, wayfinding, handing out and collecting the Palace’s Digital Visitor Guide (audio-guide), and managing the entrance procedures including queue management. As a Palace Host, you will also undertake cross-role working as and when required to support the Palace Host Guides and Palace Host Sales in the running of the palace and the visitor experience.

The ideal candidate will have experience in customer service, security, and working as part of a team. You will have a positive and flexible approach, being able to adapt your style to respond to visitor needs.

We are a charity for everyone, an ‘Investor in People’, and we want you to fulfil your potential and enjoy your work.

Closing Date: 10th January 2025
Interview/Assessment Days Available: 22nd Jan, 29th Jan, 3rd Feb, 4th Feb

The full season at Kensington Palace runs 3rd March 2025 - 30th November 2025, but we also have shorter duration contracts available (31st March 2025 – 31st August 2025) and can be flexible if you have other commitments at the start/end of the season.

Additional Information

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.