Seasonal Luxury Customer Experience & Styling Specialist

Penelope Chilvers Ltd; Greater London; On-site; GBP 17,000 - 22,000; Full time

Job summary

Penelope Chilvers Ltd is seeking an exceptional Customer Service Assistant for the peak winter season. You will be the voice of the brand, delivering warm, elevated service online in addition to store interactions at the Duke Street Mayfair location.

This fixed-term role runs through the winter period, with an immediate start. The ideal candidate will excel in communication, have Zendesk proficiency, and thrive in a fast-paced, luxury fashion retail environment.

Qualifications

• Experience in customer service, ideally in luxury fashion.
• Hands-on experience with Zendesk or similar CRM tools.
• Background in high-end fashion retail or premium customer service.

Responsibilities

• Manage customer queries via telephone and email to resolve issues.
• Provide digital styling and product advice to online customers.
• Turn complex inquiries into positive customer experiences with a solution-focused approach.

Skills

Customer service

Communication

Fashion retail

Tools

Zendesk

Job description

Penelope Chilvers Ltd is seeking an exceptional Customer Service Assistant for the peak winter season. You will be the voice of the brand, delivering warm, elevated service online in addition to store interactions at the Duke Street Mayfair location.

This fixed-term role runs through the winter period, with an immediate start. The ideal candidate will excel in communication, have Zendesk proficiency, and thrive in a fast-paced, luxury fashion retail environment.