Seasonal Customer Service Assistant (Fixed-Term)

Penelope Chilvers; Greater London; Presencial; GBP 12.000 - 18.000; A tiempo parcial

Descripción de la vacante

Penelope Chilvers Ltd. is seeking a Customer Service Assistant for the peak winter period at our Mayfair store. You will be the voice of the brand, delivering warm, elevated service online and offline, managing queries by phone and email, and offering digital styling and product advice.

This fixed-term position begins ASAP and runs through mid-February, with a focus on exceptional customer experience in a luxury retail environment.

Formación

• Fluent written and spoken communication with a warm, professional tone.
• Hands-on experience using Zendesk or a similar CRM.
• Background in luxury fashion retail with face-to-face styling is preferred.
• Attention to detail and the ability to prioritise in a fast-paced store environment.
• Strong computer literacy and quick adaptation to new systems.

Responsabilidades

• Elevate the customer journey by resolving queries via telephone and email.
• Provide digital styling and product advice to online customers.
• Problem-solve to turn complex queries into positive experiences.

Conocimientos

Customer service

Communication

Fashion retail

Tech literacy

Herramientas

Zendesk

CRM

Descripción del empleo

About Us

Penelope Chilvers is an iconic luxury footwear and accessories brand. We design pieces to fall in love with and stay in love with. Combining contemporary design with traditional Spanish craftsmanship, our mantra is to ‘go anywhere, do anything.’ With beautiful boutique stores in Mayfair, Belgravia, and Notting Hill, sustainability, quality, and effortless style sit at the very heart of everything we do.

The Role

We are looking for an exceptional, experienced Customer Service Assistant to join our close-knit team for the vibrant and busy winter season. In this role, you will be the voice of Penelope Chilvers, ensuring our customers receives the same warm, elevated service online as they do in our stores.

This is a temporary, fixed-term position covering our peak winter period.

What You’ll Do

• Elevate the Customer Journey: Seamlessly manage and resolve customer queries across telephone and email
• Provide Digital Styling: Bring your eye for fashion to the digital space, offering tailored styling and product advice.
• Problem-Solve with Grace: Act as a solution-focused thinker to turn complex queries into positive customer experiences.

Who You Are

• An Experienced Communicator: You possess flawless written and verbal communication skills with a warm, professional tone.
• Zendesk Proficient: You have hands-on experience using Zendesk (or a similar CRM) to manage workflows efficiently.
• Fashion-Forward: Ideally, you have a background in a high-end or luxury fashion retail environment, with experience providing face-to-face style advice.
• Detail-Oriented & Organised: You have a sharp eye for accuracy and the ability to prioritise tasks seamlessly in a fast-paced environment.
• Tech-Savvy: You are highly computer literate and confidently adapt to new systems quickly.

The Details

• Location: Duke Street Store in Mayfair
• Contract: To start a.s.a.p. on a Fixed-Term basis to mid-February
• mid-Important: We are unable to provide Skilled Worker visa sponsorship for this role.

No agencies, thank you.