Seasonal Keyholder: Customer Experience & Store Lead

NEOM Wellbeing; Guildford; On-site; GBP 9,100 - 12,000; Part time

Benefits offered by this job

Paid holiday pro rata

Free NEOM product monthly

Staff discount

Job summary

NEOM Wellbeing in Guildford is seeking a Seasonal Keyholder with a passion for customer service to support our festive store team. The role is 21 hours a week, through the busy Christmas period, with weekday and weekend availability including late nights.

You will open and close the store, drive sales, deliver an exceptional customer journey, assist with stock and housekeeping, and work as part of a positive, resilient team aligned to our brand values.

Qualifications

• Previous keyholder or retail supervisory experience is essential, as you’ll support with opening/closing the store.
• You must be available to work weekdays and weekends throughout the contract, including late nights.

Responsibilities

• Drive forward sales, KPIs and company objectives.
• Deliver an exceptional NEOM Wellbeing customer journey with each visitor, using open questions and product demonstrations.
• Assist with stock management, unloading deliveries, restocking the counter, and housekeeping.
• Ensure timely attendance to shifts and maintain brand standards.
• Be a team player and uphold visual merchandising standards.

Skills

Customer service

Retail sales

Teamwork

Availability

Job description

NEOM Wellbeing in Guildford is seeking a Seasonal Keyholder with a passion for customer service to support our festive store team. The role is 21 hours a week, through the busy Christmas period, with weekday and weekend availability including late nights.

You will open and close the store, drive sales, deliver an exceptional customer journey, assist with stock and housekeeping, and work as part of a positive, resilient team aligned to our brand values.