Women's Fashion Sales Assistant FTC

Hermès International S.A.; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Hermès on Bond Street is seeking a passionate Sales & Service Assistant with experience in Women's Ready-To-Wear and Women's Shoes to join the team on a fixed-term contract through 2027. The role emphasizes exceptional client service, storytelling, and deep product knowledge within a fast-paced luxury environment.

You will contribute to memorable client experiences, uphold brand standards, and leverage CRM practices to build lasting relationships with cherished clients.

Qualifications

• Demonstrated excellence in client service with a professional demeanor.
• Experience maintaining CRM records and building client relationships.
• Ability to communicate clearly and empathetically in a fast-paced luxury retail setting.

Responsibilities

• Create memorable client experiences through storytelling, animation and surprise.
• Share knowledge of products and craftsmanship to inspire clients.
• Maintain high standards of presentation and store organization.
• Support daily briefings and operational tasks while building lasting client relationships.
• Utilize CRM practices to foster repeat business and valued recommendations.

Skills

Customer service

CRM

Communication

Tools

CRM system

Job description

We are currently seeking a passionate, energetic, and client-focused Sales & Service Assistant with extensive experience in Women's Ready-To-Wear and Women's Shoes to join our team in Bond Street on a fixed-term contract until end of August - December 2027. The ideal candidate will have a strong passion for Women's Ready-To-Wear and Women's Shoes and a talent for delivering exceptional service in a fast-paced retail environment.

The Role

In this role, our clients experience is key. You’ll play a part in creating memorable experiences for our clients while contributing to the store’s success through confident, thoughtful storytelling, animation and surprise. Whether it's small or large or a mix of commercial and non-commercial moments, you'll think local and go beyond expectations. With a warm and patient approach, you’ll build trust and connection through inspiring and showcasing your knowledge of beautiful product and craftmanship within your Metier. Your insights and proactive attitude will help shape the store’s commercial direction.

As a collaborative team member, you’ll support new colleagues, take on meaningful responsibilities and actively engage in daily briefings and operational tasks. With clients, you’ll foster lasting relationships through genuine communication, diligent CRM practices, and consistent communication — building long lasting connections to be able to make valued recommendations to cherished clients.

Maintaining high standards comes naturally, as you ensure items in the Metier are handled with the utmost care and the store remains beautifully presented. You’ll embrace all training with enthusiasm, both for personal growth and to uplift and inspire those around you. It’s a role where your warmth, curiosity, and commitment truly make a difference.

About You

You are passionate, genuine and committed to delivering exceptional client service, supported by prior experience in customer-facing roles. Showing professionalism, empathy, and composure in challenging situations, while maintaining adaptability and a collaborative spirit. With a high standard of personal conduct, you take initiative, contribute actively to team success, and consistently uphold the values of Hermès. Being reliable and solution oriented, excited to truly inspire and understand your clients, leading them to discover and be excited about new objects.

Please note: You must already have the right to work in the UK allowing you to work full time for the entire duration of employment, as unfortunately we are unable to offer visa sponsorship for this position.