Seasonal Customer Advisor — Holiday Retail & Service Pro

Boots Group; Lowestoft; On-site; GBP 1,794,000 - 2,080,000; Full time

Benefits offered by this job

Generous employee discount

Discounts at nationwide retailers

24/7 counselling & wellbeing support

Job summary

Boots is seeking a Seasonal Customer Advisor for the Christmas period at our stores. You’ll be the friendly face helping customers with gifts, offers and product recommendations, delivering great service and supporting stock and deliveries during a busy season.

Join a team-focused, fast-paced environment with the chance for longer-term opportunities depending on local availability. Training and career paths within Boots are highlighted as a core part of this seasonal role.

Qualifications

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day and New Year’s Day.
• Customer-focused — enjoys talking to people and helping customers have a great experience.
• Team player — supports others and cares about team success.
• Operations ready — comfortable balancing customer service with stock, fulfilment and shop floor tasks.
• Proactive attitude — sees what needs doing and takes ownership.
• Resilient — stays positive and focused during busy periods.
• Energy and stamina — keeps energy high throughout long, active shifts.
• Confident asking questions — asks for help when needed to get things right.
• Comfortable with technology — learns new systems and confidently uses handheld devices, tills and self-checkouts.

Responsibilities

• Welcome customers, understand their needs and help them find the right products, gifts, services and offers.
• Create memorable customer experiences through friendly, personalised service.
• Help customers complete purchases using tills and self-checkouts.
• Replenish stock and keep shelves full
• Support deliveries and help organise stock in the stockroom.
• Keep the store and shopping areas look their best.
• Work across different areas of the store and support your team wherever help is needed.

Skills

Customer service

Team player

Proactive attitude

Energy and stamina

Technology literacy

Job description

Boots is seeking a Seasonal Customer Advisor for the Christmas period at our stores. You’ll be the friendly face helping customers with gifts, offers and product recommendations, delivering great service and supporting stock and deliveries during a busy season.

Join a team-focused, fast-paced environment with the chance for longer-term opportunities depending on local availability. Training and career paths within Boots are highlighted as a core part of this seasonal role.