Seasonal Cottage Cleaner & Guest-Experience Assistant

National Trust for Places of Historic Interest or Natural Beauty; Cranbrook; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust for Places of Historic Interest or Natural Beauty is seeking a Holiday Cottage Cleaner to prepare cottages in Kent, with shifts at Sissinghurst and Scotney Castle. Changeovers are usually Mondays and Fridays, but may occur any day, including some Saturdays.

A zero-hour contract offers flexible hours within a seasonal pattern. The role includes thorough cleaning, presentation, and guest welcome, plus reporting repairs and replacing broken items when required.

Qualifications

• Focus on delivering great service to guests.
• Ability to work in a small team and on own initiative.
• Well-organised and adaptable to changing schedules.
• Willing to learn new skills for ongoing role tasks.

Responsibilities

• Clean cottages thoroughly and ensure they are ready for guests.
• Maintain cleanliness, presentation and welcome feel for visitors.
• Identify and report repairs or odd jobs; replace broken items when needed.
• Follow PPE guidelines and participate in safety measures.

Skills

Customer service

Team player

Organised

Adaptable

Willing to learn

Job description

The National Trust for Places of Historic Interest or Natural Beauty is seeking a Holiday Cottage Cleaner to prepare cottages in Kent, with shifts at Sissinghurst and Scotney Castle. Changeovers are usually Mondays and Fridays, but may occur any day, including some Saturdays.

A zero-hour contract offers flexible hours within a seasonal pattern. The role includes thorough cleaning, presentation, and guest welcome, plus reporting repairs and replacing broken items when required.