Seasonal Consumer Relations Representative - Dutch Speaker (6 months FTC)

TN United Kingdom; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Seasonal Consumer Relations Representative who is fluent in Dutch and English. This exciting role involves providing exceptional customer service across multiple brands through various channels, including phone, email, and social media. The company values diversity and inclusion, fostering a collaborative environment where every voice matters. With a generous benefits package, including holidays and professional growth opportunities, this position offers a chance to make a real impact while working in a supportive and dynamic team. If you're passionate about customer service and eager to contribute to a thriving workplace, this role is for you.

Benefits

27 days of holidays plus bank holidays

Discounts and perks

Volunteering opportunities

Global Mentorship Program

Flexible working environment

Qualifications

• Fluency in Dutch and English is essential for this role.
• Previous customer service experience is a plus.

Responsibilities

• Provide seamless customer service across various communication channels.
• Collaborate with the Customer Resolution team for order fulfillment.

Skills

Fluency in Dutch

Fluency in English

Customer service

Communication skills

Problem-solving

Job description

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Seasonal Consumer Relations Representative - Dutch Speaker (6 months FTC), London

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Client:

Deckers Brands

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d010dbe06f92

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Dutch Speaking Consumer Relations Representative (6 months FTC)

At Deckers Brands, we don’t just create shoes; we create lifestyles. We are about opportunity—opportunity to create, grow, and have an impact. We want all our people to be as successful as they can be, to reach their full potential.

We aim to positively impact the world through community involvement, sustainable business practices, and socially responsible operations. Our global team of 3,000 across five brands (UGG, Hoka, Teva, Sanuk, and Koolaburra by UGG) is committed to helping our people thrive. We offer a generous employee benefits package, along with health, wellness, and career development support.

COME AS YOU ARE

We believe that diversity and inclusion drive creativity and success. We strive to create a workplace that values all people, embraces differences, and empowers everyone to bring their full, authentic selves to work. The more perspectives we share, the better we can be.

Consumer Relations Representative

As the Consumer Relations Representative, you will provide seamless customer service across our brands—HOKA, UGG, Teva—acting as an advocate through telephone, email, web chat, and social media.

This multi-lingual role requires fluency in Dutch and English, both written and oral.

Your Impact

• Provide excellent, proactive customer service via various communication channels.
• Act as a country specialist, advising on local trends and knowledge.
• Collaborate with the Customer Resolution team to ensure order fulfillment.
• Use and analyze consumer feedback to improve processes and customer experience.
• Participate in consumer experience projects with the wider business.
• Promote teamwork and support colleagues to foster a 'One team' spirit.

Who You Are

• An adaptable team player.
• An excellent communicator and collaborator.
• A self-starter with passion, enthusiasm, and focus.

• A proactive problem solver.
• Detail-oriented.
• Capable of resolving queries via phone, email, online chat.

Preferred Qualifications

• Previous customer service experience is a plus.
• Interest in fashion/apparel and our brands.
• Customer-centric mindset.
• Fluency in Dutch and English is essential.

What We Offer

• 27 days of holidays per year plus bank holidays and additional time off, including half-day Fridays when possible.
• Discounts, perks, volunteering opportunities, and community programs.
• Opportunities for personal and professional growth, including a Global Mentorship Program.
• Hybrid and flexible working environment.

We are proud to be an equal opportunity employer, embracing diversity in all aspects of our workforce.