Seasonal Barista/Coffee Shop Assistant

Dunelm; Long Lee; On-site; GBP 8,000 - 15,000; Full time

Job summary

Dunelm is seeking a Barista/Coffee Shop Assistant for its Pausa coffee shops. This seasonal position runs until 13 February 2027, with wages of £12.71 per hour for 18+ and £8.00 per hour for 16-17 year olds, and requires a minimum of 12 hours per week. You’ll brighten customers’ days from the first coffee to the final smile.

Join a busy, hands-on team where energy, focus, and a strong work ethic shine. You’ll learn our range, connect with customers, and help create a welcoming shop atmosphere.

Qualifications

• Experience in delivering friendly customer service.
• Ability to work in a fast-paced cafe environment.
• Knowledge of Health and Safety practices.

Responsibilities

• Be customer obsessed and deliver joyful experiences.
• Serve hot and cold beverages.
• Dishes up savoury and sweet food items with appealing presentation.
• Ensure cooked food is served hot as intended.
• Keep tables clear and sanitized to maintain high expectations.
• Provide exceptional cleanliness throughout kitchen, service area and restaurant.
• Deliver exceptional customer service to support high CSAT scores.
• Work with a variety of ingredients including dairy, nuts, and meat.

Skills

Customer service

Teamwork

Flexible scheduling

Food Hygiene

Job description

18+ - £12.71 per hour.

This is a seasonal position lasting until 13 February 2027.

Barista/Coffee Shop Assistant.From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all.

Overview

Pay

16-17 - £8.00 per hour.

18+ - £12.71 per hour.

This is a seasonal position lasting until 13 February 2027.

Your local store is looking for a minimum 12hrs per week Barista/Coffee Shop Assistant.From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands‑on role that takes energy, focus and a fair bit of graft.

Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first‑time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands‑on role that takes energy, focus and a fair bit of graft.

What you'll be doing

Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.

• Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Serving hot and cold beverages that delight our customers
• Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy
• Ensuring all cooked food is nice and hot so they can be enjoyed as intended
• Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations
• Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork

What we’ll look for in you

• You are customer obsessed - you put customers first in every interaction
• You’re flexible, able to work across the weekends and evenings
• You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment
• You are a friendly, hard‑working individual who loves to provide a joyful customer dining experience
• You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces

We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.