Barista/Coffee Shop Assistant

Dunelm; Colchester; On-site; GBP 11,000 - 17,000; Full time

Job summary

Dunelm is hiring a Coffee Shop Assistant for Pausa in Colchester. You’ll welcome customers, pour drinks, and help keep the cafe running smoothly in a busy environment.

You’ll work with a friendly team, learn our product range, and maintain high health and safety and food hygiene standards while delivering a joyful customer experience. Flexibility for weekends and evenings is helpful, and you’ll play a key role in ensuring every guest leaves with a smile.

Qualifications

• Be customer obsessed and deliver joyful experiences.
• Serve hot and cold beverages to customers.
• Dish up savoury and sweet food items with appealing presentation.
• Ensure all cooked food is hot and served as intended.
• Keep tables, kitchen, and service areas clean and sanitised.
• Maintain high standards of cleanliness and customer service.

Responsibilities

• Be customer obsessed and improve the customer experience.
• Deliver service under pressure with teamwork.
• Work as part of a tight-knit team to meet standards.
• Contribute to strong CSAT scores with friendly service.
• Handle ingredients including dairy, nuts, meat (pork) safely.

Skills

Customer service

Teamwork

Flexibility

Food hygiene

Attention to detail

Job description

Overview

Pay -

16-17 - £8.00 per hour.

18+ - £12.71 per hour.

Your local store is looking for a minimum *hrs per week Barista/Coffee Shop Assistant.

From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all.

Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands‑on role that takes energy, focus and a fair bit of graft.

What you'll be doing

Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.

• Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Serving hot and cold beverages that delight our customers
• Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy
• Ensuring all cooked food is nice and hot so they can be enjoyed as intended
• Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations
• Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork

What we'll look for in you

• You are customer obsessed - you put customers first in every interaction
• You’re flexible, able to work across the weekends and evenings
• You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment
• You are a friendly, hard-working individual who loves to provide a joyful customer dining experience
• You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces

We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.