Seasonal Barista/Coffee Shop Assistant

Dunelm; Gloucester; On-site; GBP 11,000 - 18,000; Part time

Job summary

Dunelm's Pausa coffee shop in Gloucester is seeking a friendly Barista/Coffee Shop Assistant for a seasonal position. You will play a central role in delightful customer experiences, serving beverages and food with care, and maintaining a clean, welcoming space until 13 February 2027.

You'll help with preparation, assist customers, work weekends/evenings, and thrive in a fast-paced team environment, bringing energy and a smile to every customer interaction.

Qualifications

• Customer-focused and able to deliver joyful experiences to customers.
• Team-oriented with prior experience in a similar environment preferred.
• Able to work across weekends and evenings.
• Friendly, hard-working and motivated to provide a joyful customer dining experience.

Responsibilities

• Be customer obsessed and deliver joyful experiences in the customer journey.
• Serve hot and cold beverages to delight customers.
• Dish up savoury and sweet food items with appealing presentation.
• Ensure all cooked food is served hot and enjoyable as intended.
• Keep tables clean and sanitized to maintain high expectations.
• Maintain cleanliness throughout kitchen, service area and restaurant.
• Deliver exceptional customer service to support CSAT scores.
• Work with a variety of ingredients including dairy, nuts and meat.

Skills

Customer service

Team player

Flexible hours

Food handling

Job description

18+ - £12.71 per hour.

This is a seasonal position lasting until 13 February 2027.

Barista/Coffee Shop Assistant.

From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all.

Overview

Pay -

16-17 - £8.00 per hour.

18+ - £12.71 per hour.

This is a seasonal position lasting until 13 February 2027.

Your local store is looking for a minimum 20hrs per week Barista/Coffee Shop Assistant.

From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all.

Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands‑on role that takes energy, focus and a fair bit of graft.

What you'll be doing

• Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Serving hot and cold beverages that delight our customers
• Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy
• Ensuring all cooked food is nice and hot so they can be enjoyed as intended
• Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations
• Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork

What we'll look for in you

• You are customer obsessed - you put customers first in every interaction
• You’re flexible, able to work across the weekends and evenings
• You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment
• You are a friendly, hard-working individual who loves to provide a joyful customer dining experience
• You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces

We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.