Sea Logistics Customer Care Specialist

TN United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Sea Logistics Customer Care Specialist to enhance customer satisfaction and support sales efforts in Leeds. This role involves direct customer interaction, ensuring operational teams are equipped with necessary information, and resolving issues proactively. The ideal candidate will have a strong customer service focus, excellent organizational skills, and the ability to work independently as well as part of a team. Join us for competitive rewards and a supportive work environment that values your contributions and well-being.

Benefits

Pension Plans

Employee Discounts

Recognition Programs

Wellbeing Support

Mental Health Counselling Service

Qualifications

• Experience in customer service and freight forwarding knowledge is a plus.
• Strong focus on customer satisfaction and problem-solving skills.

Responsibilities

• Ensure timely service levels and enhance customer satisfaction.
• Support sales with quotations, data reporting, and customer meetings.

Skills

Customer Service Experience

Freight Forwarding Knowledge

MS Office Proficiency

Problem-Solving Skills

Organizational Skills

Interpersonal Skills

Time Management

Tools

Excel

Job description

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Sea Logistics Customer Care Specialist, Leeds

Client:

Location: Leeds, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 20585519f35f

Job Views: 12

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

We are looking for a Customer Care Specialist – Sea Logistics to join our team in Leeds! The role involves direct interaction with customers, proactive service, problem solving, and supporting sales colleagues, ensuring operational teams have all necessary information to serve our customers effectively.

Your Responsibilities:

• Meet service levels and procedures in a timely manner according to KPIs
• Enhance customer satisfaction through high-quality service, reflected in our NPS scores
• Serve as the first contact for customers, ensuring retention and guiding them on future services
• Support sales with new business handling, quotations, data reporting, and customer meetings
• Monitor shipments and provide proactive updates, collaborating to resolve issues
• Investigate deviations and conduct root cause analysis using KN systems
• Document customer requirements and agreements in KN systems for clear communication to OCCs
• Handle complaints and provide resolutions in coordination with stakeholders

Your Skills and Experiences:

• Experience in customer service; freight forwarding knowledge is a plus
• Ability to learn and implement new processes
• Proficiency in MS Office, especially Excel
• Strong customer service focus
• Excellent organizational and interpersonal skills
• Ability to work independently and in a team
• Problem-solving skills
• Good time management and prioritization skills

Why Join Us?

We offer competitive rewards, including pension plans, employee discounts, recognition programs, wellbeing support, and a mental health counselling service. We are proud to be a forces-friendly employer, valuing the skills of service leavers and their families.