Scrum Master – Digital

Saga; Folkestone; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Pension matched up to 10%

Annual bonus up to 5%

Colleague discounts

Saga Academy

Job summary

Saga's central digital team in Folkestone is hiring a certified Scrum Master to help the team become fully agile across day-to-day work and projects. You will work closely with the Head of Digital, Product Managers, Data Analysts, CRO, Web Managers and UX/UI experts to drive delivery and agile maturity.

You will coach and implement lightweight processes to improve cross-team coordination and governance, delivering higher-quality outcomes and faster time-to-value in Saga’s digital change pipeline.

Qualifications

• Proven experience of change delivery and analysis.
• Demonstrable experience of Agile principles and development methodologies.
• Experience with digital CX programmes.
• Qualification in scrum (CSM) advantageous.
• Experience with management tools such as JIRA / monday.com or similar.
• Excellent knowledge of Scrum techniques and artifacts (DoD, user stories, automated testing, backlog refinement).
• Problem-solving and conflict-resolution ability.

Responsibilities

• Plan, manage and deliver solutions using agile values and practices.
• Mentor the digital team to follow agile values and practices.
• Remove impediments by coordinating with the right personnel.
• Manage incoming demand prior to sprint.
• Facilitate discussion, decision making and conflict resolution for product delivery.
• Track tasks, risks and action items; manage demos and testing.
• Prepare status reports for stakeholders.

Skills

Agile principles

Change delivery

Conflict resolution

JIRA / monday.com

Scrum techniques

Definition of done

Education

CSM (Advantageous)

Tools

JIRA

monday.com

Job description

The following content displays a map of the jobs location - Folkestone Hybrid

£45,000 to £50,000 depending on experience

Working Hours:

35

Location:

Folkestone Hybrid

Closing Date:

13/09/2026

Job Category:

Group Technology

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE FOR THIS ROLE:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Job Introduction

Salary £45,000 to £50,000 depending on experience

Permanent

Hybrid Home & Folkestone

Our central digital team are looking for a certified Scrum Master. This is a newly created role to support the team to become fully agile across day-to-day work and projects. You will be working closely with our Head of Digital, Product Managers, Data Analysts, CRO, Web Managers and UX / UI experts.

You’ll be able to have an instant impact in this team, as they are keen to improve processes and work in a disciplined agile way. You will be able to improve cross-team coordination and delivery governance, helping our team deliver higher-quality outcomes and faster time-to-value across the digital change pipeline here at Saga.

It’s truly a role where you can make a difference! You will be key to building out our agile maturity and capability within the team through coaching, lightweight process improvements and continuous improvement actions that are embedded into day-to-day delivery.

We work in a hybrid way at Saga both at home and in the office. In this team we work mainly from Folkestone 2 to 3 times a week and meet up in the London office about once a month. Folkestone will be your allocated office. Any travel costs to London will be covered when a meeting or event takes place there.

Main Responsibilities

As our new Scrum Master, you will be responsible for the day-to-day management of the digital team ensuring the effective approach for agile values and sprint outcomes as well as managing the pipeline of change work to be delivered. Responsible for the removal of obstacles, relationships with product managers and the effective delivery of agile principles within Digital change. You will be:

• Using agile methodology values, principles, and practices to plan, manage, and deliver solutions
• Training, mentoring, and supporting the digital team to follow agile values, principles, and practices
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment
• Manage incoming demand prior to sprint
• Facilitating discussion, decision making, and conflict resolution in pursuit of product delivery
• Determining and managing tasks, issues, risks, and action items
• Scheduling and facilitating scrum events, meetings, and decision-making processes
• Monitoring progress and performance and helping teams to make improvementsPlanning and organising demos and product/system testing
• Tracking project processes, deliverables, and financials.
• Preparing and presenting status reports to stakeholders and Group Change Steering forum

The Ideal Candidate

Proven experience of change delivery and analysis

• Demonstrable experience of Agile principles and development methodologies
• Experience with working with digital CX programmes
• Qualification in scrum (CSM) advantageous
• Experience with management tools such as JIRA / monday.com or similar
• Excellent knowledge of Scrum techniques and artifacts
• (such as definition of done, user stories, automated testing, backlog refinement)
• Problem-solving and conflict-resolution ability

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.