Commercial Executive – Ocean

Saga; Folkestone; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Additional leave - 5 extra days

Pension matched 10%

Annual bonus up to 5%

Colleague discounts on cruises and ins

Retailer/entertainment discounts

Job summary

Saga is seeking a Commercial Executive - Ocean to join the Travel Commercial team. The role involves pricing, inventory, and revenue management to ensure accurate, appealing holidays and cruises for customers. Hybrid work is available with a Folkestone office presence required several days per week.

You will collaborate with Sales, Marketing, Studio and onboard teams, delivering accurate content and supporting revenue strategies to grow commercial performance.

Qualifications

• Strong numeracy and literacy skills.
• Experience in travel industry or a commercial environment is desirable.
• Experience with reservation or commercial systems would be an advantage, Taurus.

Responsibilities

• Support Ocean Cruise Commercial Manager and Travel Commercial team to optimise revenue while keeping customers at heart.
• Ensure promotional material is accurate across channels, including pricing and terms.
• Communicate pricing information clearly to internal and external customers.
• Help berth ships and release passenger manifests to meet sailing deadlines.
• Monitor inventory and respond to room requests; request additional space when needed.
• Contribute to pricing and capacity reviews to maximise revenue.

Skills

Communication

Numeracy

Attention to detail

Excel

Analytical skills

Organisation

Data entry

Team collaboration

Tools

Taurus

Destiny

InCopy

Monday.com

Job description

The following content displays a map of the jobs location - Folkestone Hybrid

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE FOR THIS ROLE:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Job Introduction

Commercial Executive - Ocean
Salary up to £26,000 depending on experience
Permanent
Hybrid / Home and Folkestone

If you love travel, enjoy making things happen and have a real eye for detail, this could be the role for you. As a Commercial Executive at Saga Travel, you’ll be at the heart of our Ocean Cruise Commercial team, helping to make sure our fantastic holidays and cruises are ready to sell, accurately priced and presented beautifully to our customers.

It’s a role with real variety. You’ll work across pricing, inventory, promotional content and revenue management, while partnering with teams right across Saga from Sales, Marketing and Studio to our teams onboard. You’ll have the opportunity to make a genuine difference to both our customers and our commercial performance, while learning from experienced colleagues and building your career in a brilliant travel business.

We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkstone office a minimum of 3times a week.

Main Responsibilities

You’ll provide key support to the Ocean Cruise Commercial Manager and the wider Travel Commercial team, helping us optimise revenue while keeping our customers firmly at the heart of every decision. Accuracy, pace and collaboration will be important, as you’ll be working across a wide range of products and promotional channels.

You’ll have the opportunity to:

• Ensure promotional material is accurate across all channels, including pricing, terms and conditions and revenue messaging.
• Work closely with our Studio and Marketing teams to make sure content is delivered accurately and to agreed deadlines.
• Communicate pricing information clearly to internal and external customers.
• Work to sailing deadlines to berth ships and release passenger manifests, supporting this essential legal requirement.
• Monitor hotel and other travel inventory, including flights, requesting additional space where required and responding to room requests.
• Spot, propose and implement opportunities to maximise revenue and contribute to pricing and capacity reviews.
• Deliver an exceptional customer experience, balancing commercial decisions with putting the customer first.
• Work closely with our Ocean onboard teams to support an efficient process for manifest release.
• Support the Commercial Manager with revenue management strategy, including actioning retro pricing decisions.
• Assist with pricing input and checking reservation system packages so products are accurate and ready for sale.
• Create and circulate inventory reports as required, including from Destiny.
• Maintain and develop competitor analysis and carry out competitor research for new and existing products.
• Provide support across the wider Travel Commercial team as required.

The Ideal Candidate

We’re looking for someone who is naturally organised, commercially curious and loves getting the detail right. You’ll enjoy working with numbers and data, while understanding that behind every booking, price and piece of inventory is a customer looking forward to their next adventure.

You’ll bring:

• Excellent communication and interpersonal skills.
• Strong numeracy and literacy skills.
• A high level of attention to detail and accuracy.
• Good Excel and analytical skills, with the ability to monitor trends and booking patterns.
• Excellent organisational skills and the ability to manage your own workload and deadlines.
• The ability to input and manage large volumes of data quickly, accurately and to agreed deadlines.
• A collaborative approach, working closely with Sales, Marketing, Studio and our onboard teams.
• Experience within the Travel industry or a Commercial environment.
• Experience with reservation or commercial systems would be an advantage, particularly Taurus.
• A positive and supportive team player.
• Technically and commercially astute.
• Knowledge of Incopy/Monday.com and Taurus.
• Knowledge of Destiny, our Revenue Management system.
• Customer-focused, with the commercial awareness to make balanced decisions.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.