Scrum Master [AQ-22881]

Aquent; Worthing; On-site; GBP 65,000 - 90,000; Full time

Job summary

Aquent is seeking an Agile leader to champion effective Agile delivery within our Process & Automation function in the United Kingdom. You will empower multidisciplinary teams—including Process Analysts, Process Architects, Automation Engineers, Product Owners, and business stakeholders—to optimize processes and develop automation solutions.

Your leadership will directly impact operational excellence and strategic objectives.

Qualifications

• Experience as Agile facilitator delivering across process and automation initiatives.
• Strong understanding of Agile principles and delivery frameworks.
• Proven ability to engage stakeholders and drive collaboration across teams.

Responsibilities

• Facilitate Agile ceremonies for process or automation teams to sustain cadence.
• Support backlog refinement and planning with Product Owners or leads.
• Identify and remove blockers; escalate risks when needed.
• Promote proactive risk management and continuous improvement.
• Coach teams and stakeholders on Agile practices and hybrid approaches.
• Support team maturity and embed best practices in process/automation delivery.
• Maintain clear communication with Product Owners, stakeholders, and leadership.
• Report progress, blockers, risks, and achievements in tooling (Azure DevOps, Jira, ServiceNow).
• Coordinate across cross-functional initiatives requiring process and automation work.

Skills

Agile facilitator

Stakeholder engagement

Cross-functional leadership

Communication skills

Delivery lifecycle

Risk management

Multi-team coordination

Travel willingness

Tools

Azure DevOps

Jira

ServiceNow

Job description

Partner with Aquent to join a vital organization dedicated to delivering essential services, where innovation in process optimization and automation is key to enhancing efficiency and reliability. This organization is committed to leveraging cutting‑edge technology and agile methodologies to transform its operations, ensuring a sustainable and high‑quality service for its community. Your expertise will be crucial in shaping the future of service delivery, making a tangible difference in how critical services are provided to the community.

Are you a dynamic Agile leader passionate about fostering high‑performing teams and driving continuous improvement? We are seeking an exceptional individual to champion effective Agile delivery within our forward‑thinking Process & Automation function. In this pivotal role, you will empower multidisciplinary teams—including Process Analysts, Process Architects, Automation Engineers, Product Owners, and business stakeholders—to optimize processes and develop automation solutions. Your leadership will directly impact our operational excellence and strategic objectives, ensuring value is delivered consistently, predictably, and in alignment with organizational priorities, truly shaping how critical services are provided.

What You’ll Do

• Facilitate Agile ceremonies including stand‑ups, sprint planning, reviews, and retrospectives for process or automation teams, ensuring delivery cadence is maintained and teams remain focused on sprint goals.
• Support backlog refinement and planning alongside Product Owners or delivery leads, contributing to a clear and actionable roadmap.
• Identify, track, and proactively remove blockers that impact delivery across process or automation initiatives, escalating risks and dependencies appropriately to maintain workflow.
• Promote proactive risk management within the team, fostering an environment of continuous improvement and problem‑solving.
• Coach the team and stakeholders on Agile principles, behaviors, and frameworks (Scrum, Kanban, hybrid approaches), encouraging continuous improvement, experimentation, and effective collaboration.
• Support the team’s maturity journey, helping embed best practices suitable for both process and automation delivery.
• Maintain clear communication channels between the team, Product Owners, business stakeholders, and leadership.
• Ensure progress, blockers, risks, and achievements are clearly reported through appropriate tooling (e.g., Azure DevOps, Jira, ServiceNow).
• Contribute to cross-team coordination where initiatives require collaboration across process and automation functions.

What You’ll Bring

• Strong understanding of Agile principles, team behaviors, and delivery frameworks.
• Ability to facilitate discussions, drive collaboration, and foster high‑performing teams.
• Excellent communication, influencing, and stakeholder‑engagement skills.
• Strong organizational skills with the ability to manage multiple workstreams.
• Ability to work with multidisciplinary teams delivering both process and technical/automation solutions.
• Calm, solution‑focused, and proactive in removing impediments.
• Understanding of the Agile delivery lifecycle and iterative delivery.
• Familiarity with tools such as Azure DevOps, Jira, or similar.
• Awareness of governance, compliance, and reporting expectations within regulated environments.
• Understanding of risk and dependency management principles.
• Ability to support multiple teams or delivery workstreams when necessary.
• Willingness to travel as required.
• Comfortable working within a combined Process & Automation function.

Must‑Have Qualifications

• Experience operating as an Agile facilitator.
• Strong grounding in Agile fundamentals.

Nice‑to‑Have Qualifications

• Scrum Master certification (e.g., PSM I/II, CSM).
• SAFe, Kanban, Agile PM, or equivalent practitioner certifications.
• Experience supporting delivery within digital, automation, or process improvement contexts.
• Awareness of both process optimization and automation concepts is desirable (e.g., BPMN, Lean, Power Automate, RPA workflows).