Scrum Master

Greeneking; Burton upon Trent; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and pension

Employee assistance program

Brand discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King is seeking an experienced Scrum Master to join our Technology function to facilitate Agile processes, coach teams, and enable reliable delivery.

You will work with engineering, delivery teams and external partners, use Azure DevOps and Confluence, and promote continuous improvement through metrics and transparent communication.

This role requires strong facilitation, collaboration across in-house and partner teams, and a proactive approach to removing blockers.

Qualifications

• Experience as Scrum Master in software development.
• Experience facilitating Scrum events and backlog management.
• Experience with engineering and delivery teams.
• CSM/PSM or equivalent preferred.

Responsibilities

• Facilitate all Scrum events and support backlog refinement.
• Maintain a healthy, prioritized backlog with Product Owner.
• Ensure alignment between development teams, Product Owners and stakeholders.
• Collaborate with internal and partner teams for end-to-end delivery.

Skills

Scrum Master experience

Facilitation skills

Agile coaching

Stakeholder management

Delivery metrics analysis

Conflict resolution

Clear communication

Influence and motivation

Tools

Azure DevOps

Confluence

Job description

About Us

At Greene King we believe digital innovation will transform the pub experience. We are committed to building best‑in‑class user and customer experiences across our digital products; seamlessly blending the digital and physical worlds to bring guests back time and time again.

We are seeking an experienced Scrum Master to join our Technology function. This role is critical to delivering Greene King's Digital ambitions. As a Scrum Master, you will facilitate Agile processes, coach teams on Scrum principles, and enable smooth, predictable delivery while fostering continuous improvement.

Sprint Facilitation

• Facilitate all Scrum events (Daily Scrum, Sprint Planning, Reviews, Retrospectives) and support ongoing Backlog Refinement.
• Work closely with development teams, Delivery Managers, Product Owners and stakeholders to ensure clear Sprint Goals and effective sprint execution.
• Coach teams on Agile and Scrum best practices, promoting self‑organisation, accountability and a focus on value delivery.
• Identify and manage dependencies early, ensuring they are visible and actively addressed.
• Remove impediments by working with the right stakeholders to resolve blockers quickly.
• Support teams in realistic Sprint commitments through effective capacity discussions.
• Monitor key delivery metrics (velocity, burn-down, cycle time) to support predictability and performance.
• Drive continuous improvement by helping teams evolve their ways of working.

Backlog & Flow Support

• Partner with the Product Owner to maintain a healthy, prioritised backlog.
• Promote sustainable team pace, supporting clear prioritisation and alignment with Sprint Goals.

Stakeholder Engagement

• Ensure strong alignment between development teams, Product Owners and business stakeholders.
• Provide clear, data‑driven insights into progress, risks, team performance and delivery trends.
• Maintain transparency across stakeholders through clear communication and effective Sprint Reviews.

Partner Team Collaboration

• Work with external partner teams to ensure alignment with Greene King's delivery approach.
• Conduct partner reviews where required, addressing communication, quality or delivery issues.
• Foster effective collaboration across in‑house and partner teams to support smooth end‑to‑end delivery.

What you'll bring...

• Previous experience as a Scrum Master in a software development environment.
• Practical experience facilitating Scrum events and supporting backlog management.
• Proven experience working closely with engineering and delivery teams.
• Experience coaching teams in Agile principles and enabling self‑organising behaviours.
• Strong facilitation, communication and conflict‑resolution skills.
• Deep understanding of Agile frameworks, particularly Scrum.
• Experience using Azure DevOps, Confluence or similar tools for backlog management.
• Strong analytical mindset with experience using delivery metrics to support decision‑making.
• Experience collaborating with external development partners.
• Certified Scrum Master (CSM), PSM I or equivalent preferred.
• Proactive and solution‑focused, with a strong drive to remove blockers and improve efficiency.
• Able to influence, motivate and coach teams and stakeholders towards shared goals.
• Clear communicator who fosters openness, collaboration and continuous improvement.

We're all about rewarding our team's hard work, that's why...

Benefits

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well‑known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well‑being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more...