Schools Desktop Support Analyst

Torfaen LA; Pontypool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organization is seeking a Schools Desktop Support Analyst for a 2-year fixed-term contract. You will provide essential IT support to schools, ensuring smooth operations in hardware and software use, while collaborating with a dedicated education team across Monmouthshire and surrounding areas.

Qualifications

• Experience of desktop support required.
• Welsh Language Skills are desirable but not essential.

Responsibilities

• Provide 1st/2nd line support to schools across the region.
• Provide escalation to 3rd line where necessary.
• Strive to meet SLA performance targets.

Skills

Desktop Support

Communication

IT Hardware Knowledge

IT Software Knowledge

Job description

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Schools Desktop Support Analyst, Pontypool

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Client:

Torfaen LA

Location:

Pontypool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2e780aa6d124

Job Views:

5

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Schools Desktop Support Analyst (Monmouthshire Primary Schools) – SRS

2 YEAR FIXED TERM CONTRACT

The Schools Desktop Support Analyst role will join an established SRS Education Team covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The SRS Education Team is a multi-site team based across Usk and Newport main offices and the partner schools delivering SLAs and project work dependant on service need. For the purpose of this post the role will be based across Monmouthshire Primary Schools.

Our core values guide everything we do in our day to day practices and interactions with our key partners, the wider community and our colleagues.

Our core values are:

People - trusting, supporting, contributing and helping one another.

Sharing - Keeping everyone informed, Clear and simple communications, Open and Transparent, Sharing Knowledge.

Practices - Leading and managing consistently, Operating Professionally, Developing and growing our people, being inclusive when making decisions.

Adding Value - Caring about SRS performance, Caring about our customers, Delivering high quality, value for money services, making a difference to our customers.

Common Purpose - Being courageous in leading collaborative projects, pioneering in our field, owning and resolving our own problems, being masters of our own futures.

As a successful Schools Desktop Support Analyst, you will:

•Provide 1st/2nd line support to schools across the region;

• Have experience of desktop support;

• Provide escalation to 3rd line where necessary.

• Strive to meet and exceed Service Level Agreement (SLA) performance targets;

• Have a good working knowledge of IT hardware and software;

• Have an excellent communication style meeting the needs of different levels of understanding in providing support and advice to schools;

• Work and adapt to both working within a team and individually.

The SRS is a collaboration of five public sector organisations ICT departments with Torfaen County Borough Council as the lead employer.

Welsh Language Skills are desirable for this post but not essential.

This post is subject to an Enhanced Disclosure Application to the Disclosure & Barring Service (DBS) and Gwent Police Vetting which will need to be met before the post can be offered.

You are welcome to submit your application in English or in Welsh. Each application will be treated equally.

Safeguarding Statement

Torfaen LA is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

DescriptionSupporting documentsEmployerLocation

Schools Desktop Support Analyst (Monmouthshire Primary Schools) – SRS

2 YEAR FIXED TERM CONTRACT

The Schools Desktop Support Analyst role will join an established SRS Education Team covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The SRS Education Team is a multi-site team based across Usk and Newport main offices and the partner schools delivering SLAs and project work dependant on service need. For the purpose of this post the role will be based across Monmouthshire Primary Schools.

Our core values guide everything we do in our day to day practices and interactions with our key partners, the wider community and our colleagues.

Our core values are:

People - trusting, supporting, contributing and helping one another.

Sharing - Keeping everyone informed, Clear and simple communications, Open and Transparent, Sharing Knowledge.

Practices - Leading and managing consistently, Operating Professionally, Developing and growing our people, being inclusive when making decisions.

Adding Value - Caring about SRS performance, Caring about our customers, Delivering high quality, value for money services, making a difference to our customers.

Common Purpose - Being courageous in leading collaborative projects, pioneering in our field, owning and resolving our own problems, being masters of our own futures.

As a successful Schools Desktop Support Analyst, you will:

•Provide 1st/2nd line support to schools across the region;

• Have experience of desktop support;

• Provide escalation to 3rd line where necessary.

• Strive to meet and exceed Service Level Agreement (SLA) performance targets;

• Have a good working knowledge of IT hardware and software;

• Have an excellent communication style meeting the needs of different levels of understanding in providing support and advice to schools;

• Work and adapt to both working within a team and individually.

The SRS is a collaboration of five public sector organisations ICT departments with Torfaen County Borough Council as the lead employer.

Welsh Language Skills are desirable for this post but not essential.

This post is subject to an Enhanced Disclosure Application to the Disclosure & Barring Service (DBS) and Gwent Police Vetting which will need to be met before the post can be offered.

You are welcome to submit your application in English or in Welsh. Each application will be treated equally.

Safeguarding Statement

Torfaen LA is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.