Schools Communications Champion

Rocksteady Music School Limited; Liphook; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

35 hour working week

28 days holiday plus bank holidays

Long service awards

Free onsite parking

Personal development opportunities

Comprehensive benefits package

Enhanced maternity and paternity pay

Staff away-days and events

Rocksteady Foundation involvement

Job summary

Rocksteady Music School is seeking a Schools Communications Champion to join the School Experience team in Liphook. You will deliver high quality written communications to a network of partner schools and manage email campaigns ensuring timely, accurate information and a supportive experience.

You will collaborate with the wider team to understand school needs, drive process improvements, and uphold KPIs and SLAs while championing the children’s music education journey across the network.

Qualifications

• Exemplary written communication for varied audiences.
• Experience in addressing complex customer challenges and communicating solutions clearly.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Strong collaboration skills and calm under pressure.
• Continuous improvement mindset and customer-focused approach.
• Strong IT skills with experience of Excel, mail merge and Mailchimp.

Responsibilities

• Deliver high quality written communication across our network of partner schools.
• Manage email data and sends in line with SLAs and schedules.
• Work with School Experience to understand school perceptions and motivations.
• Lead with empathy and champion the experience of our partner schools.
• Follow defined procedures to ensure cross-team collaboration.
• Identify opportunities to improve processes and systems.
• Be accountable for KPIs and SLAs across school comms.

Skills

Written communication

Understanding customer challenges

Task prioritisation

Collaboration

Continuous improvement

IT skills

Mailchimp

Child-centred education

Education settings knowledge

Tools

Excel

Mail merge

Mailchimp

Job description

Schools Communications Champion

Department: Schools Experience

Employment Type: Full Time

Location: Liphook (Office-Based)

Compensation: £24,500 / year

Description

Salary: £24,500 per annum + Up to £1,500 discretionary company bonus

Job Type: Full Time, permanent role. Monday-Friday 7.30am-3.30pm

Location: Office Based. Liphook, Hampshire

Start Date: October 2026

Rocksteady Music School is the UK’s largest rock and pop school. We teach fun and inclusive in-school band lessons to primary age children. Our mission is simple: to amplify children’s self-belief and remove barriers to music education. We’re currently in thousands of schools in the UK, teaching over 120K children every week, and recently launched in Australia – and we’re growing fast.

Our offices in Liphook and Birmingham are home to many of our central office teams. From there, we all play our part in supporting our band leaders to reach as many children as possible with their lessons. That’s what gets us out of bed in the morning!

We're now looking for a Schools Communication Champion to join our School Experience team in our Liphook office. As Schools Communication Champion you will be responsible for delivering high quality written communication across our network of partner schools that ensures they are kept informed of important information and feel supported and appreciated throughout their Rocksteady journey.

As a School Communication Champion you will:

• Ensure all communications are accurate, relevant, timely and of the highest quality
• Manage email data and sends in line with service level agreements (SLAs) and agreed schedules
• Work closely with the wider School Experience department to understand school perceptions and motivations
• Lead with empathy and champion the experience of our partner schools across all comms and interactions
• Work within defined procedures to ensure smooth collaboration across teams
• Actively look for opportunities to drive efficiencies, improve processes/systems and ensure that we provide the best possible support to our schools
• Be accountable for KPI's and SLAs across the school comms function

As School Communication Champion you’ll need:

• Exemplary written communication with the ability to write for varied audiences and purposes and a keen eye for the detail
• Experience in understanding complex customer challenges and clearly communicating solutions
• Ability to prioritise multiple and varied tasks and remain agile in a fast-paced and constantly changing environment
• Strong collaboration skills with the ability to remain calm under pressure
• Continuous improvement mindset and a drive to do the best possible for our customers
• Strong IT skills with experience of using excel, mail merge and Mailchimp preferable
• To be a passionate advocate for child-centred music education
• Strong working knowledge of education settings desirable but not a requirement

We appreciate that previous experience does not always tell the full story so if you like the sound of this role, don’t rule yourself out if you feel you don’t tick all the boxes.

Benefits

• 35 hour working week
• 28 days holiday plus bank holidays
• Long service awards including an additional 4 weeks’ pay after 5 years
• Free onsite parking
• Personal development opportunities
• Comprehensive benefits package including discounts on everyday purchases, free 24/7 GP service.
• Enhanced maternity and paternity pay.
• Celebratory staff away-days, Christmas parties and social events.
• Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK.

Every once in a while, you get the chance to be part of something really special. When you join Rocksteady, you know immediately that you’ve found it. We might be growing fast but we pay special attention to protecting our unique working culture and ensuring everyone feels comfortable to be themselves at work. We look out for each other, welcome new colleagues as friends and stay true to our small-company roots; rolling up our sleeves if a job needs doing, solving problems together and, most importantly, always putting the children first. Likeminded people are joining us and we’re reaching more and more children with our lessons every week. We keep growing because we’re driven by our passion for the life-changing nature of music.

Join us and use your skills for good.

Your Passion. Their Future.

Additional Information

We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment.

As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. You can find out more about our policy on recruitment of ex-offenders here.

If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check.

It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.

Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background.

To find out more about Rocksteady, check out our website www.rocksteadymusicschool.com

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