School Receptionist - Secondary School

Confidential; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Confidential is seeking an organised, professional School Receptionist to join a Redbridge secondary school’s administration team. You will provide a welcoming first point of contact for students, parents and visitors, and maintain accurate student records using MIS systems such as SIMS, Arbor or Bromcom.

The role is full-time, term-time with a November 2026 start. You will handle calls, emails and safeguarding procedures, support admissions and general admin, and work closely with staff to keep

Qualifications

• Experience as School Receptionist or in a similar administrative role.
• Experience using SIMS/Arbor/Bromcom desirable.
• Proficient data entry and Microsoft Office skills.

Responsibilities

• Manage the school reception and provide a professional first point of contact.
• Answer telephone calls, respond to emails and direct enquiries to staff.
• Welcome visitors and ensure safeguarding procedures are followed.
• Maintain accurate student records using MIS.
• Update attendance and contact details.
• Assist with admissions, transfers and general records.
• Coordinate appointments and meetings.
• Handle confidential information in line with UK GDPR.
• Assist with first aid administration and parent contact when required.

Skills

Excellent communication

Organisational abilities

Professional customer service

Education

GCSE English and Maths (4/C or above)

Level 2/3 in Office Admin or Business Admin

Tools

SIMS

Arbor

Bromcom

Microsoft Office

Job description

School Receptionist - Secondary School

Location: Redbridge, East London
Start Date: November 2026 / To Be Agreed
Contract: Full-time, Term-time
Salary: Dependent on experience

Are you an organised, professional and conscientious School Receptionist with excellent administration skills and experience using school management information systems?

We are working with a secondary school in Redbridge that is seeking a reliable, proactive and experienced School Receptionist to join their administration team.

This is an excellent opportunity for someone with previous school reception or administration experience who enjoys working in a busy environment, managing competing priorities and providing a professional first point of contact for students, parents, staff and visitors.

The successful candidate will play an important role in ensuring the smooth running of the school's reception and administrative services, maintaining accurate records and using school databases such as SIMS, Arbor or Bromcom to manage student information.

The Role

• Managing the school reception and providing a professional first point of contact for students, parents, visitors and external agencies
• Answering telephone calls, responding to emails and directing enquiries to the appropriate staff members
• Welcoming visitors and ensuring all safeguarding and visitor procedures are followed
• Maintaining accurate student records using school Management Information Systems (MIS)
• Updating student attendance, contact details and other relevant information
• Supporting the administration of student admissions, transfers and general school records
• Managing incoming and outgoing correspondence
• Providing general administrative assistance to teaching staff, pastoral teams and senior leaders
• Preparing letters, documents, reports and other administrative materials
• Coordinating appointments, meetings and visitor arrangements
• Handling confidential student and staff information in accordance with UK GDPR
• Assisting with first aid administration and contacting parents when required, in line with school procedures and training
• Maintaining an organised, efficient and welcoming reception environment
• Working cooperatively with the wider school administration team

The Ideal Candidate

• Previous experience working as a School Receptionist, School Administrator or in a similar administrative role
• Experience using school databases such as SIMS, Arbor or Bromcom is highly desirable
• Confident updating and maintaining student records, attendance information and contact details
• Excellent communication, telephone and customer service skills
• Strong organisational abilities with a conscientious and methodical approach
• Confident using Microsoft Office, including Word, Excel and Outlook
• A professional and approachable manner when dealing with students, parents, visitors and staff
• A strong relationship builder who can communicate effectively with a wide range of people
• Able to manage a busy reception area and prioritise competing tasks
• Accurate data entry skills and a high standard of written communication
• Calm, reliable and able to handle sensitive situations with discretion
• Good understanding of safeguarding, confidentiality and data protection responsibilities
• Able to work independently and cooperatively with colleagues
• Committed to maintaining high standards of school administration

Qualifications and Experience

• GCSE English and Maths at Grade 4/C or above, or equivalent qualifications, are desirable
• A Level 2 or Level 3 qualification in Business Administration, Customer Service or Office Administration would be advantageous
• Previous experience in a school office or educational setting is highly desirable
• Practical experience using SIMS, Arbor, Bromcom or another school MIS is highly desirable
• Good working knowledge of Microsoft Office applications
• Training or knowledge of safeguarding and data protection procedures would be advantageous
• First Aid at Work or Emergency First Aid qualifications would be beneficial but are not essential

Why Apply?

• Join a welcoming and established secondary school in Redbridge
• Secure a full-time, term-time position
• Work within an experienced school administration team
• Utilise your existing reception, administration and school database skills
• Develop your experience using school management information systems
• Gain further experience in school administration and student services
• Become part of a positive and cooperative school environment
• Play an important role in the daily running of the school
• Build professional relationships with students, parents, staff and external visitors
• Make a valuable contribution to the school's administrative operations

If you are an experienced, organised and professional School Receptionist with strong administration skills and knowledge of school databases, take the next step in your education career.

Please note: Previous experience working in a school environment and knowledge of school management information systems will be highly regarded.