School Reception Assistant

Appleton Academy; Bradford; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Employee Assistance Programme

On-site gym

Free on-site parking

Permanent contract after probation

Continuous professional development

Job summary

Appleton Academy in Bradford is seeking an enthusiastic Reception Assistant to join our support staff. You will be the first contact for pupils, parents and colleagues, welcoming visitors and providing a warm, professional first impression.

The role involves answering enquiries by phone and in person, coordinating meetings, minuting where required, and maintaining confidential records and school databases in line with statutory duties.

Qualifications

• Be an approachable, friendly but professional ‘first face’ of the Academy when welcoming visitors to school
• Be confident in answering telephone and in-person enquiries and resolving problems
• Be able to use their own initiative and work closely with colleagues from across a range of departments
• Be able to converse confidently and professionally with visitors, while at times de-escalating conflict
• Be familiar with office processes and procedures, including service level agreements, meeting targets and managing workload to deliver an outstanding service
• Provide a high-level administrative service, including word processing, reception duties, managing visitors, organising meetings and minute taking
• Engage in continuing professional development and training
• Manage complex and confidential data and information while ensuring that school systems are kept up to date
• Maintain critical school records and databases, ensuring confidentiality is maintained where necessary, but meeting the Academy’s statutory responsibilities

Responsibilities

• Be an approachable, friendly but professional ‘first face’ of the Academy when welcoming visitors to school
• Be confident in answering telephone and in-person enquiries and resolving problems
• Be able to use their own initiative and work closely with colleagues from across a range of departments
• Be able to converse confidently and professionally with visitors, while at times de-escalating conflict
• Be familiar with office processes and procedures, including service level agreements, meeting targets and managing workload to deliver an outstanding service
• Provide a high-level administrative service, including undertaking tasks such as word processing, reception duties, managing visitors, organising and attending meetings and minute taking
• Engage in continuing professional development and training
• Manage complex and confidential data and information while ensuring that school systems are kept up to date
• Maintain critical school records and databases, ensuring confidentiality is maintained where necessary, but meeting the Academy’s statutory responsibilities, including to external organisations such as the DfE

Job description

Together with our community, we can achieve extraordinary things.

Inspire our children and young people to make goals and plans that challenges their potential to be their best.

Develop the knowledge, skills, and “tools” our children and young people need to achieve their goals.

Nurture and empower our children and young people to have the confidence and resilience to achieve their goals and succeed.

Appleton Academy is seeking an enthusiastic, organised and friendly Reception Assistant to join our dedicated support staff team. This is an exciting opportunity for someone who enjoys working with people and takes pride in providing an exceptional first impression for visitors, pupils, parents and colleagues.

As the first point of contact for the Academy, you will play a vital role in ensuring that our reception area operates efficiently, professionally and warmly. You will support a wide range of administrative functions whilst helping to create a positive and welcoming environment for everyone who enters our school.

If you'd like to know more about our school, please visit our website at https://appletonacademy.co.uk/

The successful candidate will:

• Be an approachable, friendly but professional ‘first face’ of the Academy when welcoming visitors to school
• Be confident in answering telephone and in-person enquiries and resolving problems
• Be able to use their own initiative and work closely with colleagues from across a range of departments
• Be able to converse confidently and professionally with visitors, while at times de-escalating conflict
• Be familiar with office processes and procedures, including service level agreements, meeting targets and managing workload to deliver an outstanding service
• Provide a high-level administrative service, including undertaking tasks such as word processing, reception duties, managing visitors, organising and attending meetings and minute taking
• Engage in continuing professional development and training
• Manage complex and confidential data and information while ensuring that school systems are kept up to date
• Maintain critical school records and databases, ensuring confidentiality is maintained where necessary, but meeting the Academy’s statutory responsibilities, including to external organisations such as the DfE

In return, we can offer:

• A hard-working Leadership team dedicated to the success of our students
• An inclusive approach to learning
• High quality Continuous Professional Development opportunities
• Free access to an Employee Assistance Programme
• A permanent contract, following a successful 6-month probationary period
• Secure, on-site parking
• Free access to our on-site gym

Exceed Academies Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Shortlisted candidates will be subject to related online content checks, in line with Keeping Children Safe in Education 2026. All appointments are subject to an enhanced DBS check as well as successful completion of a probationary period.

Exceed Academies Trust strives to be an employer of choice. We are an inclusive and diverse multi academy trust and ultimately, our aim is to employ a workforce that reflects the communities it serves. We are committed to achieving a balanced workforce at all levels, whilst ensuring that no individual is disadvantaged or treated less favourably. We welcome applications from candidates of all backgrounds, faiths and ethnicities and will ensure a fair recruitment process without discrimination, in compliance with the Equality Act 2010.