School Customer Service Assistant - Term-Time, Flexible Hours

Elior Group; Wellow; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Free meals

Flexible working (part time)

School calendar holidays

Leave for life's moments

Volunteer days

Career development

Wellbeing support

Pension & life assurance

Exclusive discounts

Job summary

Elior Group is seeking a friendly front-of-house team member for a school catering setting. You will greet customers, provide product information, and handle queries across in-person, phone, and email channels. The role includes processing transactions, maintaining a welcoming service area, and supporting the team with admin tasks.

The position is term-time only, Monday to Friday, 10:00 am–2:00 pm, with opportunities to grow within the company and benefit from employee perks.

Qualifications

• Experience in customer service or front-of-house roles is essential.
• Strong communication and interpersonal abilities.
• Ability to handle multiple queries and stay calm under pressure.

Responsibilities

• Greet customers and assist with queries, purchases, or service requests.
• Provide accurate information on products, services and policies.
• Handle enquiries via phone, email, and in person; resolve complaints or escalate when needed.
• Maintain a tidy, welcoming front-of-house environment.
• Process transactions, orders and returns accurately.
• Keep up to date with company promotions and offerings.
• Support wider team with administrative tasks.

Skills

Customer service

Front-of-house

Communication skills

IT literacy

Problem solving

Team player

Tools

Till systems

Job description

Elior Group is seeking a friendly front-of-house team member for a school catering setting. You will greet customers, provide product information, and handle queries across in-person, phone, and email channels. The role includes processing transactions, maintaining a welcoming service area, and supporting the team with admin tasks.

The position is term-time only, Monday to Friday, 10:00 am–2:00 pm, with opportunities to grow within the company and benefit from employee perks.