School Catering Customer Service Associate

Elior Group; Wellow Wood; Remote; GBP 7,500 - 11,000; Part time

Benefits offered by this job

Free meals

Flexible working

Holidays aligned to school calendar

Leave for life’s moments

Volunteer days

Career development opportunities

Pension schemes and life assurance

Exclusive discounts

Job summary

Elior Group is seeking a Customer Service Assistant for part-time, term-time hours at our school catering operation. You’ll be the friendly face and first point of contact, helping customers in person, over the phone, or online.

Responsibilities include greeting customers, answering queries, processing transactions and keeping the service area welcoming. You’ll work Monday to Friday, 10:00 am – 2:00 pm during school terms.

Qualifications

• Warm, approachable and customer-focused attitude.
• Excellent communication and interpersonal skills.
• Experience in a customer service or front-of-house role.
• Strong problem-solving and organisational abilities.
• Confidence with IT systems, tills or booking platforms.

Responsibilities

• Greet and assist customers with queries, purchases or service requests.
• Provide accurate information on products, services, and policies.
• Handle customer enquiries via phone, email and in person.
• Resolve complaints or elevate issues as needed.
• Maintain a tidy, welcoming environment or service area.
• Process transactions, orders and returns accurately.
• Keep up to date with company offerings and promotions.
• Support wider team with general administrative tasks.

Skills

Customer focus

Communication

Front-of-house

IT literacy

Problem solving

Calm under pressure

Team support

Tools

Tills/POs

Booking platforms

Job description

Elior Group is seeking a Customer Service Assistant for part-time, term-time hours at our school catering operation. You’ll be the friendly face and first point of contact, helping customers in person, over the phone, or online.

Responsibilities include greeting customers, answering queries, processing transactions and keeping the service area welcoming. You’ll work Monday to Friday, 10:00 am – 2:00 pm during school terms.