Scheme Support Officer

Places for People; Cirencester; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading property management company as a Scheme Support Officer in Cirencester. You will be the primary contact for residents, ensuring a clean, safe environment while supporting the Property Manager with site inspections and incident management. This role requires excellent communication skills and a proactive attitude, with opportunities for training and professional development.

Benefits

27 days holiday plus all Bank Holidays

Option to buy/sell up to 5 days annual leave

Free Healthcare cashback Plan

Sponsorship for study and professional qualifications

Pension scheme matched up to 7%

Life assurance (4 x annual salary)

Access to shopping discounts and cashback offers

Qualifications

• Must be approachable and professional, with a safety-first mindset.
• Good IT/admin skills required.
• Willingness to attend training (First Aid, H&S, Fire Warden) essential.

Responsibilities

• Key on-site contact for residents, maintaining cleanliness and safety.
• Logging incidents and supporting contractors.
• Carrying out site inspections and promoting customer service standards.

Skills

Strong communication

Organisational skills

Proactive attitude

Attention to detail

Customer service

Education

Relevant qualifications in property management or customer service

Job description

Join one of the UK's leading Property Management companies!

We're Residential Management Group (RMG), and we're looking for a proactive and people-focused Scheme Support Officer to be the friendly face and go-to person at one of our residential developments. If you enjoy variety, making a difference to residents' everyday experience, and being part of a supportive team – we'd love to hear from you!

More About Your Role

As the key on-site contact for residents, you'll help create a clean, safe, and welcoming environment across the development. Working closely with your team and the Property Manager, your responsibilities will include logging incidents and maintenance issues, supporting contractors, and promoting customer service standards. You'll carry out regular site inspections, support with light maintenance and cleanliness, and play a key role in health, safety, and fire prevention across communal areas. Security awareness and accurate record-keeping are also essential parts of this role.

More About You

You'll be approachable, presentable and always professional, with strong communication and organisational skills. You're confident working independently, proactive in spotting and reporting issues, and understand the importance of confidentiality and excellent customer service. You'll also need a good eye for detail, good IT/admin skills, and a safety-first mindset when dealing with contractors or site risks. A willingness to attend training (First Aid, H&S, Fire Warden) is essential.

What does RMG have to offer you?

• A 37.5 hour working week and a competitive salary
• 27 days holiday plus all Bank Holidays
• Option to buy/sell up to 5 days annual leave each holiday year
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!
  
  

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.