Scheme Manager (Residential – Live In)

Stonewater; Leominster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in retirement living is seeking a Live-In Residential Scheme Manager in Leominster. The role involves managing daily operations, supporting residents, and ensuring compliance with safety standards. Ideal candidates should have strong customer focus and organizational skills.

Qualifications

• Experience working in a housing environment.
• Strong numerical skills and ability to monitor budgets.

Responsibilities

• Conducting well-being checks and managing risks.
• Engaging with residents and facilitating social initiatives.
• Performing health & safety checks for compliance.

Skills

Customer Focus

Communication

Organizational Skills

Numerical Skills

IT Skills

Job description

40 hours per week

Townsend Court is a retirement living scheme with 53 spacious flats located on the outskirts of Leominster, near a vibrant town centre with many amenities. It is a private development for those over 55 years old, managed by a Residential Scheme Manager.

We are seeking a Live-In Residential Scheme Manager to assist the Regional Manager in the daily operational management of the scheme. The role involves delivering on-site housing management services that support residents in leading independent and safe lives.

Your responsibilities include conducting well-being checks, responding to changing circumstances, managing risks including safeguarding, and ensuring appropriate actions are taken. You will engage with older residents and their families, supporting them to identify issues and progress solutions. Developing relationships with partner agencies, you will facilitate well-being and social initiatives both onsite and virtually, addressing issues like well-being, loneliness, and dementia awareness.

You will also perform health & safety, fire safety, and warden call system checks to ensure compliance and high service standards, while managing risks effectively.

Want to know what it’s like to work for Stonewater? https://www.youtube.com/watch?v=H_U9qbj1Urc

Please note, accommodation costs will be deducted from the annual salary.

For an informal discussion, contact: Vicky Preece, Retirement Living Regional Manager, Tel: [phone] & Mob: [phone]

The ideal candidate will have:

• Experience working in a housing environment
• High customer focus
• Good IT skills, including experience with databases and tablets
• Strong numerical skills and ability to monitor budgets
• A motivated, organized self-starter with a passion for delivering innovative services
• Effective communication and collaboration skills
• Practical and logical thinking with the ability to produce high-quality work and meet deadlines
• Excellent customer service skills, including handling feedback and complaints

Appointment is subject to a satisfactory DBS check, references, and valid Right to Work documentation.

Discover Stonewater:

Stonewater manages around 40,000 homes, serving 93,000 customers across affordable rent, shared ownership, sale, and specialist accommodation, with a strong house-building programme.

Our mission is to provide quality homes and services for those whose needs are unmet by the open market.

Join our team of over 900 colleagues who embody our values of being ethical, ambitious, passionate, agile, and commercial. We aim to make a difference and transform lives.

We are a Disability Confident Employer, working towards becoming a Disability Confident Leader, and have achieved accreditation as an Advanced Employer for Investing in Ethnicity. We are committed to being a Menopause Friendly employer and working towards related accreditation.

Are you ready to #DiscoverStonewater?

Note: Stonewater reserves the right to close the application process early if sufficient quality applications are received.