Scheme Manager (Residential Live In)

Edgy Design Studio - Goedgy.com; Leominster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing provider is seeking a Live-In Residential Scheme Manager for a retirement living scheme in Leominster. The role involves operational management, supporting residents, and ensuring compliance with health and safety standards. Ideal candidates will possess strong customer service skills and experience in housing.

Qualifications

• Experience in a housing environment.
• Ability to deliver excellent customer service.
• Motivated and organized.

Responsibilities

• Conduct well-being checks and manage risks.
• Engage with residents and their families.
• Ensure health & safety compliance.

Skills

Customer-focused

Communication

Organizational skills

IT skills

Numerical skills

Job description

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40 hours per week

Townsend Court is a retirement living scheme consisting of 53 spacious flats on the outskirts of Leominster, close to a thriving town centre with plenty of amenities. It is a private development for the over 55s and is managed by a Residential Scheme Manager.

We are seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the scheme, delivering an on-site housing management service that supports residents to lead independent lives in a safe environment.

Responsibilities include conducting well-being checks, responding to changes in circumstances, managing risks including safeguarding, engaging with residents and their families, developing relationships with partner agencies, supporting well-being and social initiatives, ensuring health & safety compliance, and safeguarding.

The ideal candidate will have experience working in a housing environment, be highly customer-focused, possess good IT and numerical skills, be motivated, organized, and able to communicate effectively. They should also be able to deliver excellent customer service and handle feedback and complaints effectively.

Appointment is subject to a DBS check, references, and valid Right to Work documentation.

Discover Stonewater: a leading housing provider managing around 40,000 homes, serving 93,000 customers, with a mission to provide quality homes and services for unmet needs. Join our team of over 900 colleagues embodying our values: ethical, ambitious, passionate, agile, and commercial.

Note: Accommodation costs will be deducted from the salary.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Individual and Family Services

For more opportunities, see listings for Assistant Manager roles, Residential Care roles, and more in Leominster and surrounding areas.