Scheme Manager

TieTalent; Lewes; On-site; GBP 27,541 - 33,662; Full time

Benefits offered by this job

25 days annual leave

Contributory pension scheme

Employee Assistance Program

Refer a Friend bonus

Free on-site parking

Job summary

An organization is seeking a Scheme Manager to support residents at Clevedown, a sheltered housing scheme in Lewes. The role involves managing daily inquiries, ensuring health and safety compliance, and collaborating with external agencies. Qualified candidates should have experience in housing and strong customer service skills. This position offers a fixed-term contract with competitive pay and various benefits including annual leave and a pension scheme.

Qualifications

• Certificate in Supported Housing preferred but not essential.
• At least two years housing experience in a similar field is essential.
• Ability to deal with challenging situations calmly.

Responsibilities

• Support residents to live independently.
• Monitor budgets and ensure health and safety standards.
• Investigate complaints including anti-social behaviour.

Skills

Customer service

Communication

Education

Certificate in Supported Housing

GCSE level C in Maths

GCSE level C in English

Job description

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A Scheme Manager's job is varied and no two days are the same! You'll support our residents at Clevedown, our peaceful sheltered housing scheme in Lewes. Clevedown has beautiful gardens much enjoyed by our residents

Responsibilities include:

• Dealing with day to day enquires relating to the schemes
• Supporting residents to live independently and working with external agencies to make sure residents get access to the right services
• Ensuring the scheme is safe and all health and safety checks are carries out in line with policies and procedures
• Monitoring budgets and service charge accounts and making sure residents' homes are well maintained and repairs completed to a high standard
• Taking ownership and fully investigating any complaints received including anti social behaviour
• Monitoring cleaning, gardening and other contractors' performance when on site, ensuring that works are completed to a satisfactory standard
  
  

Candidate Requirements

• Certificate in Supported Housing, Charted Institute of Housing or equivalent (preferred but not essential or willing to work towards)
• Knowledge of Housing Benefit requirements and criteria
• A wide knowledge of health and social issues that may affect our residents
• At least two years Housing experience in a similar or related field (essential)
• Ability to deal with challenging and emergency situations in a calm manner
• Excellent customer service and communication skills
• GCSE level C (or equivalent qualification) in Maths and English (essential)
• Ability to dive with access to own vehicle due to some SHC locations being in rural areas
  
  

Employment Details

• Employment Type:3 month Fixed Term Contract
• Hours:40 hours per week (Monday - Friday)
• Pay:£30,601.83 Annually
• Location: Clevedown, Barons Down Road, Lewes, BN7 1EY
  
  

Benefits

• 25 days' annual leave(pro rated, plusbank Holidays)
• Contributory pensions scheme, with employer contributions
• Dedicated Employee Assistance Program -providingconfidential support and advice
• Refer a Friend bonus
• Free on-site parking
  
  

TITL1_UKTJ

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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