Scheme Manager

Sanctuary Group; Leek; On-site; GBP 23,000 - 25,000; Full time

Job summary

A not-for-profit housing association is seeking a Scheme Manager for its Independent Living Service in Leek. The role focuses on encouraging resident independence and delivering quality housing management services. Candidates should have experience working with older people, excellent customer service skills, and proficiency in Microsoft applications. Attractive employment package includes up to 30 days annual leave, pension scheme, and wellbeing support.

Benefits

25 days annual leave (rising to a maximum of 30 days)

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Qualifications

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths.
• Proven experience of working with older people and understanding their individual needs.
• Ability to work alone and manage workloads to meet deadlines.
• Good interpersonal and customer care skills.
• Proficient user of Microsoft applications including Word, Excel and Outlook.
• Travel is a requirement of the role; therefore a full valid driving licence is essential.

Responsibilities

• Supporting residents by providing information to promote independence and wellbeing.
• Reporting and monitoring repairs to conclusion.
• Delivering high quality customer service by resolving problems and complaints.
• Providing administrative support, maintaining accurate records.

Skills

Numeracy and literacy to GCSE Grade C

Experience working with older people

Ability to work alone

Knowledge of handling confidential information

Interpersonal and customer care skills

Proficient user of Microsoft applications

Full valid driving license

Education

GCSE Grade C or above in English and Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Operation: Sanctuary Independent Living Service

Closing Date: 09/10/2025

Requisition: 226032

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Location: Stoke on Trent

Salary: £23,682 - £24,414 per year

Hours: 35 hours per week

Role: Scheme Manager – Sanctuary Independent Living Service, based in Leek. The main purpose of this role is to encourage residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.

Responsibilities

• Supporting residents by providing information to promote independence, good health and wellbeing
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
• Delivering high quality customer service by resolving problems and complaints
• Providing administrative support, including maintaining accurate records in a timely manner
• Completing Sign Ups, Terminations, Settling in Visits
• Covering other schemes as and when required

Skills and experience

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Proven experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Proficient user of Microsoft applications including Word, Excel and Outlook
• Travel is a requirement of the role; therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £23,682 (rising to £24,414 after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance

How to apply

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job segments: Manager, Administrative Assistant, Management, Administrative, Customer Service