Scheduling & Planning Team Leader - Salford

Sodexo; Greater Manchester; On-site; GBP 27,000 - 30,000; Full time

Job summary

Sodexo is seeking a dedicated Scheduling & Planning Team Leader to manage day-to-day operations. This role involves overseeing a team, ensuring efficient workflows, and promoting staff development within a fast-paced environment. With a salary up to £30,000 and extensive benefits, this is an opportunity to thrive within a global leader in services that enhance quality of life.

Benefits

20+ employee benefits

Gym discounts

24/7 employee assistance program

Qualifications

• Minimum 3 years’ experience in Contact Centre / Service Centre environment.
• Proven coaching and development skills.
• Ability to lead in a changing environment.

Responsibilities

• Deputise in the absence of the operations manager.
• Support operators/schedulers with their workload.
• Conduct monthly 1-1s and quarterly PDRs.

Skills

Leadership

Customer Service

Process Improvement

Relationship Building

Coaching

Microsoft Excel

Microsoft Word

Job description

Scheduling & Planning Team Leader - Salford

Are you an organised and people-focused leader with a passion for operational planning? We're looking for a dedicated and proactive Scheduling & Planning Team Leader to manage the day-to-day operations of our scheduling and planning function.

In this role, you'll oversee a team of administrators and schedulers, ensuring smooth processes and that planning activities support the wider business needs. You'll ensure policies and procedures are followed and support your team to deliver high standards of service.

You will also play a key role in engaging, motivating, coaching, and developing your team, helping them grow and succeed in a fast-paced, collaborative environment.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers, please visit Sodexo Careers.

Main Responsibilities

1. Deputise in the absence of the operations manager on shift
2. Be the first point of escalation for any queries
3. Support operators / schedulers with their workload when required
4. Monitor and manage workloads, ensuring they are within required timescales
5. Develop and assist in delivering regular training and coaching
6. Conduct monthly 1-1s and quarterly PDRs, documenting actions and development needs
7. Ensure prompt and efficient service, identifying process improvements and weaknesses
8. Maintain training documentation and needs analysis
9. Support the management team in rolling out processes and incorporating changes
10. Deputise as required for other Team Leaders and perform other duties as appropriate
11. Achieve high customer and supplier satisfaction, escalating requests as necessary

See the attached job description for further details on role requirements.

The Ideal Candidate

• Minimum 3 years' experience in Contact Centre / Service Centre environment
• Experience in People leadership and team management
• Ability to lead in a changing environment
• Ability to handle multiple priorities
• Proven coaching and development skills
• Advanced skills in Microsoft Excel and Word
• Self-motivated, confident, honest, and flexible
• Strong relationship-building and influencing skills
• Experience in process improvement
• Ability to deliver excellent customer service
• Self-starter with results-oriented mindset

Package and Benefits

Up to £30,000 per annum depending on experience

Working with Sodexo offers more than just a job; it's a chance to be part of something greater. We value you for who you are, and you can thrive in your own way.

We also offer 20+ benefits, including Sodexo retirement plans, discounts at over 1,900 brands, gym discounts, and a confidential 24/7 employee assistance program.

About Sodexo

Sodexo is a global leader in services that improve the Quality of Life, operating in 55 countries and serving over 100 million consumers daily. We are committed to diversity, inclusion, and equal opportunity employment, including being a Disability Confident Leader employer.

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