Scheduling & Operations Manager

Wates Group; Birmingham; On-site; GBP 45,000 - 70,000; Full time

Job summary

Wates Group in Birmingham is seeking an experienced operations leader to head planning and scheduling across direct labour and supply chain. You will oversee daytime call centre operations, KPI reporting, and client communications to ensure high-quality, customer-focused services.

You will manage scheduling teams and day-time managers, drive performance improvements, and promote health and safety across contracts. DBS checks may be required at offer stage.

Qualifications

• Experience in planning, scheduling, or operations.
• Strong data analysis and KPI management skills.
• Confident with Excel, Word & Outlook.
• Excellent organisation & prioritisation abilities.
• Strong communication & stakeholder management.
• Background in maintenance or property services (desirable).

Responsibilities

• Plan and schedule direct labour and supply chain.
• Oversee daytime call centre operations.
• Ensure compliance with policies and Operating Framework.
• Drive continuous improvement across services.
• Lead KPI reporting & performance analysis.
• Monitor and improve operational performance.
• Produce monthly client reports.
• Analyse complaints & identify service improvements.
• Deliver a customer-first service and engage with clients.

Skills

Planning & Scheduling

Data analysis & KPI management

Organisation & prioritisation

Communication & stakeholder management

Operations experience

Tools

Excel

Word

Outlook

Job description

Wates Group in Birmingham is seeking an experienced operations leader to head planning and scheduling across direct labour and supply chain. You will oversee daytime call centre operations, KPI reporting, and client communications to ensure high-quality, customer-focused services.

You will manage scheduling teams and day-time managers, drive performance improvements, and promote health and safety across contracts. DBS checks may be required at offer stage.