Scheduler (Electrical)

Havebury Housing Partnership; Bury St Edmunds; Hybrid; GBP 26.000 - 31.000; Vollzeit

Benefits dieser Stelle

Hybrid working

37 hour week

Annual Leave 28 days (+UK holidays)

Pension 7% - 12%

Life assurance 3x salary

Annual Flu Jab

Electric Vehicle salary sacrifice

Free electric charging points

Medical cashback plan

Zusammenfassung

Havebury Housing Partnership is seeking a Scheduler (Electrical) to keep the electrical servicing programme on track and support the compliance team. The role covers scheduling for technicians, liaising with residents and contractors, and maintaining compliance records.

Flexible home/office working is available, with a strong focus on accurate data and service delivery. You will contribute to resident safety and be part of a team that values accessibility, thoroughness, and collaboration.

Qualifikationen

• GCSE Maths and English (or equivalent) at grade 4/C or above.
• Experience in office administration and customer service.
• Experience working collaboratively in a team and independently.
• Experience liaising with external suppliers or contractors.
• Proficiency in Microsoft Outlook, Excel and Word.
• Excellent verbal and written communication with strong attention to detail.

Aufgaben

• Monitor electrical and fire servicing programmes, record information, resolve issues and administer reports to stay compliant.
• Schedule works for technicians and apprentices within the Electrical Team.
• Liaise with residents, tradespeople and contractors during electrical works; arrange access and resolve no-access/ hard-access properties to ensure compliance.
• Assist with resident consultation on works and respond to queries by phone, email, post or in person.
• Maintain databases and produce information on electrical testing, fire servicing and other programmes for monitoring.
• Arrange, support and document contract meetings with contractors and stakeholders.
• Monitor complaints and ensure timely responses by the appropriate team member.

Kenntnisse

Microsoft Outlook

Excel

Word

Communication skills

Attention to detail

Multitasking

Teamwork

Liaising with external suppliers/contr

Ausbildung

GCSE Maths & English

Jobbeschreibung

Are you a natural planner with a keen eye for detail? We’re looking for a Scheduler (Electrical) to keep our electrical servicing programme on track, supporting the wider compliance team and helping make sure every resident’s home is safe.

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer‑centric organisation, investing in our existing homes - including our zero‑carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Outline of key responsibilities...

• Monitoring our electrical and fire servicing programmes, recording information, resolving issues and administering inspection and other reports to make sure we stay fully compliant
• Scheduling works for all technicians and apprentices within the Electrical Team
• Liaising with residents, tradespeople and contractors during electrical works, arranging access, keeping appointments on track and resolving no-access and hard-access properties to ensure compliance
• Assisting with resident consultation on works, and answering queries by phone, email, post or in person, supporting colleagues across Property Compliance so enquiries are answered within service standards
• Maintaining databases and producing information on electrical testing, fire servicing and other work programmes, so performance can be monitored and managed effectively
• Arranging, supporting and documenting contract meetings with contractors, subcontractors, consultants and other stakeholders
• Monitoring complaints, making sure they are acknowledged and responded to on time by the right team member

We are looking for someone who has...

• GCSE Maths and English (or equivalent) at grade 4/C or above
• Previous experience in office administration and customer service
• Experience of working collaboratively as part of a team and supporting colleagues, as well as working independently
• Experience liaising and working effectively with external suppliers or contractors
• Proficiency in Microsoft Outlook, Excel and Word, and similar internal systems
• Excellent verbal and written communication skills, with strong attention to detail and accuracy, and the ability to multitask and prioritise

In return, we are offering...

• An annual salary of £28,502.53
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension – between 7% - 12% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.