Scheduler - Electrical (Part-time, FTC)

Havebury Homes; Bury St Edmunds; Híbrido; GBP 10.000 - 13.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Hybrid working from home and office

Annual leave 28 days

Pension 7% - 12%

Life assurance (X3 salary)

Annual Flu Jab

EV salary sacrifice scheme with free e

Medical cashback plan

Descripción de la vacante

Havebury Housing Partnership is seeking a Scheduler (Electrical) to manage the electrical and fire servicing programme and support the Property Compliance team. The role involves coordinating works, liaising with residents and contractors, and maintaining data to ensure safety and regulatory compliance.

The position is part-time (14.8 hours/week) on a 12-month FTC, with hybrid working from home and the Bury St Edmunds office.

Formación

• GCSE Maths and English (or equivalent) at grade 4/C or above.
• Experience in office administration and customer service.
• Experience working in a team and independently.
• Experience liaising with external suppliers or contractors.
• Proficiency in Outlook, Excel and Word and internal systems.
• Excellent verbal and written communication with attention to detail.

Responsabilidades

• Monitor electrical and fire servicing programmes, record information and ensure compliance.
• Schedule works for technicians and apprentices within the Electrical Team.
• Liaise with residents, tradespeople and contractors, arrange access and resolve no-access properties.
• Assist with resident queries by phone, email or in person, supporting the Compliance team.
• Maintain databases and produce information on testing and servicing programs for monitoring.
• Arrange and document meetings with contractors and stakeholders.
• Monitor complaints and ensure timely responses by the appropriate team.

Conocimientos

Planning & scheduling

Customer service

Team collaboration

External liaison

Attention to detail

multitasking

Educación

GCSE Maths & English

Herramientas

Microsoft Outlook

Microsoft Excel

Microsoft Word

Descripción del empleo

Are you a natural planner with a keen eye for detail? We’re looking for a Scheduler (Electrical) to keep our electrical servicing programme on track, supporting the wider compliance team and helping make sure every resident’s home is safe.

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Please note, this role is on a part-time basis of 14.8 hours per week and is also on a 12 month FTC.

Outline of key responsibilities...

• Monitoring our electrical and fire servicing programmes, recording information, resolving issues and administering inspection and other reports to make sure we stay fully compliant
• Scheduling works for all technicians and apprentices within the Electrical Team
• Liaising with residents, tradespeople and contractors during electrical works, arranging access, keeping appointments on track and resolving no-access and hard-access properties to ensure compliance
• Assisting with resident consultation on works, and answering queries by phone, email, post or in person, supporting colleagues across Property Compliance so enquiries are answered within service standards
• Maintaining databases and producing information on electrical testing, fire servicing and other work programmes, so performance can be monitored and managed effectively
• Arranging, supporting and documenting contract meetings with contractors, subcontractors, consultants and other stakeholders
• Monitoring complaints, making sure they are acknowledged and responded to on time by the right team member

We are looking for someone who has...

• GCSE Maths and English (or equivalent) at grade 4/C or above
• Previous experience in office administration and customer service
• Experience of working collaboratively as part of a team and supporting colleagues, as well as working independently
• Experience liaising and working effectively with external suppliers or contractors
• Proficiency in Microsoft Outlook, Excel and Word, and similar internal systems
• Excellent verbal and written communication skills, with strong attention to detail and accuracy, and the ability to multitask and prioritise

In return, we are offering...

• An annual salary of £11,401.00 (FTE £28,502.53) based on 14.8 hours per week
• Please note, this role is on a 12 month FTC
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension - between 7% - 12% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.