Scheduler

Mitie Group plc.; Wythenshawe; On-site; GBP 55,000 - 75,000; Full time

Job summary

Mitie Group plc. in the United Kingdom is seeking an experienced engineering services leader to manage the national engineering team and delegated jobs, ensuring efficient delivery.

You will deploy the correct engineering resources using developed systems, drive first-time fixes with internal engineers or subcontractors, and oversee completion, documentation and material accountability. The role requires resilience in a fast-paced environment, strong IT skills, data-driven problem solving and

Qualifications

• Experience in service delivery or contact centre environments.
• Creative problem-solving using technology and data.
• Strong IT skills and system proficiency.
• Eligibility to pass BPSS security clearance.

Responsibilities

• Manage the overall activity of the national engineering team and delegated jobs.
• Utilise systems and processes to deploy the correct engineering resources.
• Ensure first-time fixes for customers using internal engineers or subcontractors.
• Oversee job completion, documentation, and material accountability.
• Reallocate and follow up on incomplete jobs to ensure resolution.

Job description

Manage the overall activity of the national engineering team and delegated jobs.

• Utilise systems and processes to deploy the correct engineering resources.
• Ensure first-time fixes for customers using internal engineers or subcontractors.
• Oversee job completion, documentation, and material accountability.
• Reallocate and follow up on incomplete jobs to ensure resolution.

Experience in service delivery or contact centre environments.

• Creative problem-solving using technology and data.
• Strong IT skills and system proficiency.
• Ability to work effectively under pressure in a fast-paced setting.
• Eligibility to pass BPSS security clearance.

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.