Scheduler

Southern Water group; Worthing; Hybrid; GBP 27,000; Full time

Job summary

Join a forward-thinking company as a Scheduler, where you will play a crucial role in managing work schedules for a vital service. This position offers a hybrid working model, allowing you to balance office and home work effectively. You'll be part of a supportive team dedicated to delivering exceptional service, ensuring customer satisfaction while adhering to deadlines. With comprehensive training and a commitment to employee well-being, this role is perfect for organized individuals passionate about making a difference in the community. Apply today to be part of a dynamic and inclusive environment!

Benefits

Company and performance-related bonus

Generous pension with up to 11% company contribution

Life assurance payment equal to four times your annual salary

Health benefits through a Cash Plan

Two paid community volunteering days a year

25 days annual holiday

Occupational health service

Perkbox benefits offering discounts and savings

Study support for job-related qualifications

Competitive maternity leave and flexible return options

Qualifications

• Experience in customer service and handling multiple priorities.
• Excellent communication skills for effective team collaboration.

Responsibilities

• Create and manage work schedules for planned and reactive work.
• Communicate effectively with managers to review performance.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Tools

SAP

Ellipse

Lightfoot

Water Works

Microsoft Excel

Microsoft Teams

Job description

time left to apply End Date: May 16, 2025 (5 days left to apply)

job requisition id JR5876

Closing Date

2025-05-16

Closing Date

2025-05-16

Job Advert

Job Title: Scheduler (12 Months FTC)

Location: Durrington, West Sussex (Hybrid- 3 office and 2 WFH)

Salary: £26,800

Hours: 38 hours per week / Hybrid working

We have an excellent opportunity here at Southern Water for a Scheduler, if you’re an organised individual who has excellent communication skills, we want to hear from you!

As a scheduler, you will need to create and manage work schedules by deciding how to order both planned & reactive work and influencing what resources are needed to achieve optimum field resource productivity and adherence to service level agreements.

Your key accountabilities would include:

• Scheduling of reactive & planned work during core business hours, ensuring jobs are dispatched in a prioritised manner, and relevant contractors/operational teams are utilised efficiently

• Regular communication with District Managers/Field Performance Managers to review area performance

• Flexible approach to scheduling and reacting to emergency situations, to prevent customer and compliance issues.

• Monitor and manage field team whereabouts to ensure adherence to schedule

• Support and assist the Controller during both normal operations and disruptive events, to deliver the optimum service that meets the needs of the business and our customers.

• To set customer expectations by keeping customers informed of the progress of their enquiry via telephone contact

• To accurately record all information necessary to resolve open work orders, incidents, issues or customer complaints to enable trend and management information.

This is a great time to join our organisation if you are passionate about the environment, reducing pollution and be proud of joining one of the largest water and wastewater companies in the South East of England!

To be successful in this role, you will have a good customer service background and be familiar working towards deadlines and dealing with multiple priorities in a busy environment. Excellent communication skills are a must, as you will be using a variety of tools such as emails, excel and teams -this is key in addition to working on multiple computer systems that we use internally such as SAP, Ellipse, Lightfoot, Water Works.

A great step into finding a career where you will get the exposure in interpreting management information to find the required resolution by working together with diverse teams and managers within our operations which are largely field based!

Sounds intense? Don’t worry!

We provide 6 weeks training programme from your day one! Plus, you will be working within a great supportive team in your journey learning the role.

We also offer hybrid working where you will be expected to work 3 days in the Durrington office, and you can work from home the other 2 days. The office is close to train stations and bus routes, so don’t worry about transport!

Working hours for this role is 07:30am – 16:00 Monday to Wednesday, and 07:30 – 15:00 on Thursday’s and Friday’s!

The office has a great canteen, and, in the summer, you could have lunch outside overlooking the pond.

Interested? Why not apply?

Interested in the role?

We reserve the right to close this advertisement early if we receive a high volume of suitable applications so if you are interested in the position please do send your application over today to ensure consideration.

Every Body Welcome

We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience.

We succeed together

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

• Company and performance-related bonus
• Generous pension with up to 11% company contribution
• Life assurance payment equal to four times your annual salary
• Health benefits through a Cash Plan
• Two paid community volunteering days a year
• 25 days annual holiday
• Occupational health service
• Perkbox benefits offering discounts and savings on several products and experiences
• Study support may be available for job-related qualifications
• We offer competitive maternity leave and flexible return to work options

Need flexibility in your work?

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role? #LI-Hybrid