Scheduler

TN United Kingdom; Worthing; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Scheduler who is organized and has excellent communication skills. In this dynamic role, you will create and manage work schedules, ensuring efficient use of resources while adhering to service level agreements. You will communicate regularly with managers to optimize performance and address customer inquiries, all while working within a supportive team environment. This position offers a unique opportunity to contribute to a vital sector focused on environmental sustainability and customer satisfaction. Join a company that values your skills and provides comprehensive training from day one!

Qualifications

• Experience in customer service and managing multiple priorities.
• Strong communication skills and proficiency in various software tools.

Responsibilities

• Create and manage work schedules for planned and reactive work.
• Communicate with managers to review performance and adjust schedules.
• Support the team during operations and emergencies.

Skills

Organisation

Communication Skills

Customer Service

Deadline Management

Multi-tasking

Tools

Excel

Teams

SAP

Ellipse

Lightfoot

Water Works

Job description

Location: Durrington, West Sussex (Hybrid- 3 office and 2 WFH)

Hours: 38 hours per week / Hybrid working

We have an excellent opportunity here at Southern Water for a Scheduler. If you’re an organised individual who has excellent communication skills, we want to hear from you!

As a Scheduler, you will need to create and manage work schedules by deciding how to order both planned & reactive work and influencing what resources are needed to achieve optimum field resource productivity and adherence to service level agreements.

Your key accountabilities would include:

1. Scheduling of reactive & planned work during core business hours, ensuring jobs are dispatched in a prioritised manner, and relevant contractors/operational teams are utilised efficiently.
2. Regular communication with District Managers/Field Performance Managers to review area performance.
3. Flexible approach to scheduling and reacting to emergency situations, to prevent customer and compliance issues.
4. Monitor and manage field team whereabouts to ensure adherence to schedule.
5. Support and assist the Controller during both normal operations and disruptive events, to deliver the optimum service that meets the needs of the business and our customers.
6. Set customer expectations by keeping customers informed of the progress of their enquiry via telephone contact.
7. Accurately record all information necessary to resolve open work orders, incidents, issues or customer complaints to enable trend and management information.

This is a great time to join our organisation if you are passionate about the environment, reducing pollution and being proud of joining one of the largest water and wastewater companies in the South East of England!

To be successful in this role, you will have a good customer service background and be familiar working towards deadlines and dealing with multiple priorities in a busy environment. Excellent communication skills are a must, as you will be using a variety of tools such as emails, Excel, and Teams - this is key in addition to working on multiple computer systems that we use internally such as SAP, Ellipse, Lightfoot, and Water Works.

A great step into finding a career where you will get exposure in interpreting management information to find the required resolution by working together with diverse teams and managers within our operations which are largely field-based!

We provide a 6-week training programme from your day one! Plus, you will be working within a great supportive team in your journey learning the role.

We also offer hybrid working where you will be expected to work 3 days in the Durrington office, and you can work from home the other 2 days. The office is close to train stations and bus routes.

Working hours for this role are 07:30 am – 16:00 Monday to Wednesday, and 07:30 am – 15:00 on Thursdays and Fridays!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.