Scheduler

TN United Kingdom; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in the Energy & Natural Resources sector is seeking a Temporary Customer Service Scheduler. This role is pivotal in delivering exceptional service to both internal and external customers. You will be responsible for ensuring timely scheduling and dispatching while prioritizing customer safety and needs. The position offers a competitive hourly rate and the chance for future opportunities within the organization. If you thrive in a fast-paced environment and have a passion for customer service, this role is perfect for you!

Benefits

Competitive hourly rate

Weekly pay

Free on-site parking

Immediate start

Qualifications

• Experience in customer service scheduling is essential.
• Proficiency in customer service and scheduling systems.

Responsibilities

• Drive excellent customer service for internal and external customers.
• Maintain productivity across all scheduling activities.
• Ensure dispatch of incoming work within the stated SLA.

Skills

Customer Service Experience

Scheduling Systems Proficiency

Communication Skills

Interpersonal Skills

Problem-Solving Mindset

Attention to Detail

Job description

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• 3 month temp role with the possibility of being extended or going perm
• Competitive hourly rate

About Our Client

Our client is a sizeable organisation within the Energy & Natural Resources industry. They are renowned for their commitment to providing reliable services to their customers, and they pride themselves on fostering a supportive and professional work environment.

Job Description

• To drive excellent customer service for our internal and external customers.
• Maintain your own productivity and efficiency across all scheduling activities.
• Ensure you dispatch all incoming Category A work within the stated 3-hour SLA, prioritising customer safety.
• Be a champion for vulnerable customers, ensuring you identify and arrange for any specific needs of the customer regarding their appointment.
• Hit daily number of contact attempts and appointments to maximise productivity, utilising a range of communication methods including telephone, email and letters.
• Proactively work to avoid customer complaints, ensuring you escalate customer requirements or issues quickly.
• Keep in regular communication with field engineers to ensure all available calendar slots are fully utilised, factoring geography and authorisation.

The Successful Applicant

A successful Temporary Customer Service Scheduler should have:

• Experience within customer service scheduling is essential for this role.
• Proficiency in customer service and scheduling systems.
• Excellent communication and interpersonal skills.
• A keen eye for detail and a problem-solving mindset.
• Ability to work effectively in a fast-paced, customer-focused environment.

What's on Offer

• Competitive hourly rate & weekly pay.
• Immediate start.
• Free on-site parking.
• Temporary position with potential for future opportunities.