Scheduler

Aspire Housing; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

Aspire Housing is seeking a Scheduling Coordinator for a temporary role to support their in-house scheduling team. The position involves managing customer issues, scheduling work efficiently, and ensuring quality service delivery. Ideal candidates will have experience in building maintenance scheduling and a strong commitment to customer service.

Benefits

22 days + bank holidays + 3 concessionary days at Christmas

Comprehensive employee assistance program

Holiday buy, tech, and annual savings schemes

2 Volunteer days per year

Generous pension scheme and life insurance up to 3x salary

Wellbeing initiatives and health drop-ins

Enhanced maternity and paternity leave

Cycle to work scheme

Qualifications

• Experience scheduling within the building maintenance industry is highly desirable.
• Ability to organize and prioritize workload to meet tight deadlines.

Responsibilities

• Provide scheduling support to in-house team and manage customer issues.
• Coordinate and schedule work to deliver positive outcomes for customers.

Skills

Organizational skills

Collaboration

Adaptability

Job description

Job Vacancy: Scheduling Coordinator (Temporary)

This is a temporary vacancy that will close in 11 days at 23:59 BST.

The Vacancy

Join Aspire Housing's expanding HOME in-house scheduling team during an exciting period of growth. If you are passionate about delivering excellent service aligned with our People First ethos and possess a right first-time attitude, Aspire is the place to showcase your talents.

This role involves providing scheduling support to our in-house team, surveyors, service, and trade colleagues. You will be responsible for managing customer issues, achieving service targets, and ensuring timely, customer-focused resolution. Your role will include coordinating and scheduling work efficiently to deliver positive outcomes for our customers.

You should be able to organize and prioritize your workload to meet tight deadlines while maintaining quality and compliance. Adaptability, collaboration, and a desire to improve systems and processes are essential, as we continually seek smarter, simpler ways of working.

Experience scheduling within the building maintenance industry, particularly related to maintaining and improving our 9,000 homes, is highly desirable.

If this sounds like you, we encourage you to apply!

What We Offer

• Belonging to a team that makes a difference in our community, valuing equality, diversity, and inclusion.
• 22 days + bank holidays + 3 concessionary days at Christmas
• Comprehensive employee assistance program
• A full benefits and discounts platform
• Holiday buy, tech, and annual savings schemes
• 2 Volunteer days per year to support the community
• Competitive pay rates
• Generous pension scheme and life insurance up to 3x salary
• Wellbeing initiatives, health drop-ins, and safety provisions
• Option to join the medical health cash plan
• Enhanced maternity and paternity leave
• Service-related awards
• Cycle to work scheme

Closing date: 2nd June 2025

Interview date: 9th June 2025

This post is subject to a satisfactory Basic DBS check.

Who We Are

Aspire Housing is a leading property developer and housing provider based in Newcastle-under-Lyme. Established in July 2000, we own and manage over 9,000 homes and support approximately 19,000 customers across Staffordshire and Cheshire. Our profits are reinvested into creating new homes, revitalizing communities, and delivering innovative support services to transform lives.

Our ethos, 'Putting People First,' is central to our purpose of delivering safe, decent homes and excellent housing services through our talented team. We embrace our core values: championing the customer, building togetherness, and maintaining professionalism.

Work-Life Balance

We prioritize quality time outside of work and encourage flexible working arrangements to promote a healthy work-life balance, balancing business needs with individual wellbeing.

Learning and Development

We are committed to developing our employees through our e-learning academy, offering programs across leadership, management, operations, and customer service, including campaigns like Dementia awareness training.

We Value Our People

We seek the best talent and offer competitive annual leave, market-based salaries, savings schemes, pensions, and additional perks such as childcare vouchers, health cash plans, and cycle-to-work schemes.