Scheduler

Home Group; Maryport; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

34 days leave

Health cash plan

Discounts

Family policies

Matching pension

Job summary

Home Group is looking for a Scheduling Co-ordinator to plan and manage repairs and maintenance for our trade operatives across customer homes. You will keep live information up to date, prioritise workloads and coordinate appointments, including emergency works, to meet deadlines and customer needs.

The role is 37.5 hours per week, hybrid with office and home working two days a week. Strong organisational and customer service skills are essential.

Qualifications

• Experience working in a fast-paced Repairs and Maintenance team using workforce planning systems.
• Knowledge of repairs and maintenance activities for trades with scheduling experience.
• Eye for detail, organised, able to multitask and meet deadlines.
• Excellent customer service skills to manage changing priorities.

Responsibilities

• Coordinate and schedule repairs and maintenance works for trade operatives.
• Keep live information in systems and highlight workload capacity issues.
• Make customer appointments and schedule emergency works.

Skills

Repairs scheduling

Maintenance knowledge

Attention to detail

Customer service

Job description

• Salary £28,100 per annum plus up to 34 days leave and matching pension contributions

• Salary £28,100 per annum plus up to 34 days leave and matching pension contributions

Home a place where you belong...

Do you have a great knowledge of repairs and maintenance works? Great at organising and planning? Then join our fantastic team in providing an excellent allocation and scheduling service for our trade operatives jobs, driving productivity, efficiency and brilliant customer service. If you fancy working alongside a brilliant, team, then read on…

What You’ll Do

• Coordinating and scheduling our repairs and maintenance works, so our trade operatives know each day what they need to do
• Ensure our systems contain accurate, real-time information including maintenance works required on our customers’ homes and highlighting where job volumes exceed available resources so we can take appropriate action
• Make appointments with customers and schedule emergency works

Why join us?

Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work! We can’t offer a CoS for this role.

You have

• Experience working in a fast-paced Repairs and Maintenance team using workforce planning systems
• Brilliant knowledge of repairs and maintenance activities for trades with experience in scheduling repairs and maintenance activities such as responsive, planned and cyclical work programmes
• An eye for detail (let’s hope you spot no typos here), great at organising, planning, meeting deadlines and able to multitask
• Excellent customer service skills to manage changing priorities.

The practical bits

• Hours of work are typically 37.5 hours per week, 8.30 am to 16.30 pm
• This is a hybrid role meaning that you'll work from home as well as our office 2 days per week
• Able to use technology for planning and scheduling work using systems and Microsoft Office as well as collaborating with other colleagues.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”)
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• 800+ discounts on shops, holidays, days out, tech and more
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)

Finally

For reasonable adjustments email [email protected]. Roles can close early, so don’t delay in applying.