Scheduler

WINNER; Gillingham; On-site; GBP 25,200 - 30,800; Full time

Job summary

A leading recruitment agency is seeking a Helpdesk Coordinator in Gillingham. This exciting role involves scheduling maintenance, supporting compliance teams, and fostering communication within a dynamic team. Ideal candidates have a strong background in customer service and facilities coordination. The position offers a full-time contract with a salary up to £28,000.

Qualifications

• Previous experience in facilities coordination or helpdesk support.
• Proactive and adaptable mindset.
• Strong interpersonal and communication skills.
• Confidence in using scheduling tools.

Responsibilities

• Schedule engineers for planned and reactive maintenance.
• Support health and safety and compliance teams.
• Track and log service requests.
• Promote a collaborative team culture.

Skills

Customer service

Coordination

Communication skills

Multi-tasking

Tools

FM systems

CRM software

Job description

Overview

Winner Recruitment is proud to be partnering with a leading organisation to recruit a Helpdesk Coordinator on a site in Gillingham. This is an exciting and rewarding opportunity for someone with a strong background in customer service, coordination, or facilities support to step into a dynamic and varied role within the fire & security sector.

You’ll be joining a well-established business that values professionalism, teamwork, and a proactive approach. The role sits at the heart of the operations, working closely with engineers, contractors, and internal teams to ensure seamless service delivery across commercial and education-based properties.

Role

Associate Director - Facilities Management / Scheduler — Gillingham

Salary: Up to £28,000

Employment type: Full-time | Monday to Friday

Location: Gillingham, England, United Kingdom

Responsibilities

• Efficiently schedule engineers for both planned and reactive maintenance, ensuring timely response and follow-through.
• Support internal stakeholders, including health and safety and compliance teams, ensuring work is carried out to the correct standards and documentation is in order.
• Assist with tracking, logging, and escalating calls or service requests, ensuring that information is accurately recorded and passed on to the right department.
• Promote a collaborative team culture by sharing updates, best practices, and ensuring seamless communication between departments.

The Ideal Candidate Will Have

• Previous experience in facilities coordination, helpdesk support, or a strong customer service background, ideally within the property or FM sector.
• A proactive and adaptable mindset, with the ability to multi-task and prioritise effectively.
• Strong interpersonal and communication skills, both written and verbal.
• Confidence in using FM systems, job scheduling tools, or CRM software (training can be provided).
• An understanding of health & safety, compliance, or building maintenance processes is a bonus.

Notices

• Referrals increase your chances of interviewing at WINNER by 2x

This description has been refined to remove unrelated boilerplate and ensure a clear focus on responsibilities and qualifications.