Scheduler

Veolia | Water Tech; Bourne End; Hybrid; GBP 19,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Private Medical Insurance

Private GP

Birthday off

Job summary

Veolia is seeking a Scheduler in Bourne End to ensure engineers are where they need to be, when they need to be there, through hybrid work arrangements.

You will handle customer communication, service allocation, and planning, while identifying new contract opportunities and maintaining service quality across our water technology operations.

This permanent, full-time role offers 37.5 hours weekly, 25 days holiday, comprehensive benefits, and a supportive environment for career growth.

Qualifications

• Experience in scheduling or service coordination.
• Ability to allocate engineers based on knowledge and availability.
• Strong communication with customers and engineers.
• Planning and forward scheduling to maximise utilisation.
• Ability to confirm bookings and coordinate with relevant parties.
• Escalate issues affecting contract commitments.
• Identify opportunities for new contracts and upsell.

Responsibilities

• Receive customer calls and allocate engineers to attend site.
• Apply technical procedures to ensure engineers attend with required skills and parts.
• Forward plan contract visits and resolve conflicts to optimise utilisation.
• Confirm bookings with customers and engineers, providing all necessary details.
• Escalate delays or gaps affecting contract commitments.
• Identify and promote new contracts, parts, or services during interactions.
• Maintain flexible approach to meet customer and operational needs.

Skills

Customer communication

Service allocation

Technical knowledge

Team utilisation

Booking coordination

Issue resolution

Sales & business development

Flexibility

Job description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Title: Scheduler

Bourne End (Hybrid: 3 days office, 2 days home)

Full-Time | Permanent | 37.5 hours per week

Up to £32,000 per annum (depending on experience)

25 days annual leave plus bank holidays (and your birthday off!) | Comprehensive Pension Scheme | Private Medical Insurance | Access to a Private GP and much more!

Ready to be the backbone of our service excellence – ensuring our engineers are where they need to be, when they need to be there?

As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Scheduler to help us deliver outstanding service to our customers.

What will I be doing

• Customer Communication & Service Allocation: Receive and act upon customer telephone calls, entering details into the Service Management System (SMS) in accordance with established procedures. Allocate the most cost-effective and suitably qualified engineer to attend site based on local knowledge and engineer skill availability
• Technical Knowledge Application: Demonstrate proficient knowledge of technical procedures and work routines specific to the role. Apply this knowledge to ensure customers receive prompt attendance from engineers with the necessary skills and parts to complete required work
• Team Utilisation & Planning: Ensure engineers within the team are fully utilised at all times. Forward plan contract visits in accordance with the contract visit schedule and work with National Service Managers and the Scheduling Manager to resolve any conflicting issues that prevent optimal utilisation
• Booking Confirmation & Coordination: Confirm booking arrangements for all site visits with customers and appropriate engineers, ensuring all relevant information is provided and customer expectations are met
• Issue Resolution & Escalation: Advise National Service Managers and the Scheduling Manager if unable to provide an appropriate response to a customer request or if delays are anticipated. Escalate issues that compromise contract commitments due to lack of engineer availability
• Sales & Business Development: During customer interactions, identify and promote opportunities including new contracts/contract renewals, parts/consumables, chemicals, new plant, mobile water services, and associated products/services
• Flexibility: Demonstrate a flexible approach to customer and operational requirements, supporting the service team's commitment to excellence and compliance

Additional Information

What we can offer you

At Veolia, we know that at certain crucial moments in life, we all need a little help, protection and support. That's why we are proud to offer our innovative Veolia Cares program, which demonstrates our commitment to our employees. From the very first day of employment, this commitment is reflected in an array of benefits that is generous, and relevant.

Your Well-being, Our Priority

Time to Recharge Enjoy a generous 25 days of holiday plus all Bank Holidays – and yes, your birthday is on us! Want more flexibility? Buy or sell additional days to suit your lifestyle.

Health & Wellness

• Private Healthcare through BUPA with the option to extend coverage to your loved ones
• Dental Plan that covers appointments and treatments, or gives you cash back

Family Comes First

• Enhanced Maternity/Primary Care: 13 weeks full pay from Day 1
• Enhanced Paternity/Secondary Care: 2 weeks full pay from Day 1
• Adoption Leave: 13 weeks full pay for Parental Care and 2 weeks full pay for Co-parental Care – both from your very first day!

Caring Support We understand life's responsibilities. Our Carer Support program offers flexible solutions including remote work options, adjusted schedules, and paid or unpaid leave for those with longer-term caring commitments.

Make a Difference

Give back to your community with one paid volunteering day every year – because doing good feels great!

Building Your Future

We invest in your tomorrow with a leading competitive pension contribution – paid by us, every single month.

Protection That Matters

Because your peace of mind is priceless

• Industry-Leading Life Insurance: 10x your salary paid to your loved ones – exceptional coverage that truly protects what matters most
• Income Protection: Should the unexpected happen, we've got you covered for up to 5 years at 60% of your salary, plus a 2x salary lump sum if you're unable to return to work

Lifestyle Enhancements

Make life easier and more enjoyable with our exclusive schemes:

• Personal Computer Scheme – upgrade your tech
• Car Leasing Scheme – drive the car you love
• Cycle to Work Scheme – stay active and save money

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.