Scheduler

TN United Kingdom; Barnsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A thriving business in Barnsley is seeking a skilled Scheduler to manage installation projects. You will coordinate between customers, engineers, and warehouse staff, ensuring seamless operations and exceptional service delivery. This role requires effective communication, meticulous planning, and strong teamwork.

Qualifications

• Experience working with field-based Engineers.
• Strong planning and organisation skills.

Responsibilities

• Develop and maintain installation schedules with cross-functional teams.
• Liaise with customers to arrange job visits and manage Engineer diaries.

Skills

Customer Service

Communication

Planning

Teamwork

Job description

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Elevation Recruitment is excited to collaborate with a thriving business, based in Barnsley, as we seek their next skilled Scheduler. As the focal point for new installation projects, your expertise will bridge the gap between customers, engineers, and the warehouse.

Responsibilities of the Scheduler include:

• Collaborate closely with cross-functional teams, including engineers, warehouse staff and customers, to develop and maintain installation schedules
• Communicate proactively with team members and stakeholders to ensure the correct kit is sent to site depending on circumstances
• Keep track of installation progress including raising quotes and charges for missed visits
• Liaise directly with customers to arrange an agreed time for visits, booking jobs for these on the internal system
• Managing diaries of the Engineers, providing guidance and full details of jobs
• Support the installation team with larger projects where required
• Arrange jobs with subcontractors, checking invoices and disputing any incorrect charges
• Verify that pertinent documentation is dispatched to and received from the customer prior to commencing the task
• Oversee the email inbox dedicated to "Scheduling" operations

Skills required of the scheduler:

• Experience working with field-based Engineers
• Dedicated to delivering exceptional customer service
• Proficient in clear and effective communication, both written and spoken
• Expertise in meticulous planning and organisation
• Demonstrate strong teamwork and effective collaboration