Scheduler - Ref24184

TN United Kingdom; Risley; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company in fire and security solutions is seeking a Scheduler for their Passive Fire & Mechanical divisions in Risley. The role involves scheduling engineers, ensuring customer satisfaction, and maintaining high service standards. The ideal candidate will have strong communication skills and a proactive approach to workload management. This position offers a competitive salary and benefits, with opportunities for development and progression.

Benefits

Pension

Life Assurance

Additional Holiday

Paid Candidate Referral Scheme

Employee Recognition Scheme

Development and progression opportunities

Free, secure on-site parking

Free, on-site gym

Qualifications

• At least 2 years’ experience in a Scheduling / Planning / Coordinating role.
• Experience of Scheduling Field based colleagues, such as Engineers.

Responsibilities

• Efficiently schedule and dispatch Minor Works Engineers.
• Proactively monitor engineer’s activity and ensure job completion.
• Build and maintain good working relationships with engineers.

Skills

Communication

Attention to Detail

Proactive Approach

Tools

Cash4Windows

Job description

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Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Scheduler specifically covering our Passive Fire & Mechanical divisions located in Risley.

Basic Salary – Upto £28,000 per annum subject to experience

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

Initially to cover maternity leave with a view to go permanent

Efficiently and profitably schedule and dispatch Minor Works Engineers on behalf of Marlowe Fire and Security to complete Minor Works and on occasion corrective and preventative maintenance visits in line with customer requirements and industry standards. Requires excellent customer service skills with excellent attention to detail and the ability to work well under pressure. The role requires a proactive approach and excellent personal interaction with all departments within the business supporting our Customer Charter.

• Work closely with your manager and support the National Account Managers to meet customer expectations.
• Attend ad hoc meetings with key clients over the phone to enhance both internal & external working relationships to ensure a clear understanding of how we work.
• Completing the Regional Schedulers checklist on a daily basis maintaining an audit trail of this activity and reporting back to DRS/Scheduling Supervisor at the end of the day
• Proactively monitor engineer’s activity to ensure that you touch base with all your engineers’ daily, ensuring early dispatch & attendance of first job & monitor throughout the day to ensure job completion.
• Build and maintain good working relationships with your engineers, stores & RSM to ensure all FA calls are actioned accordingly
• Add clear notes to Cash (Cash4Windows) outlining, “What happens next & when” to reflect any pertinent information.
• Update client portals and helpdesks in line with specific account instructions.
• Answer all customer calls within 3 rings.
• Retrieve all phone and email messages and process accordingly within SLA.
• To have a strong understanding of geographical regions and engineer coverage.
• Scheduling of all work within designated area in line with SLA using our Scheduler+ software.
• Booking of works with sites in accordance with customer & site requirements.
• Processing of orders to ensure all work is carried out in time to allow invoice to be created.
• Proactive approach to management of workload.
• Ensure Area is clear of jobs at end of shift by contacting each engineer by telephone, passing any high priority jobs for same day attendance to the Lead engineer. Allocating remaining jobs for future attendance. No jobs to remain outstanding on engineers at the end of each day.
• Effective communication with internal and external customers.

Requirements

Who We’re Looking For

Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• At least 2 years’ experience in a Scheduling / Planning / Coordinating role.
• Experience of Scheduling Field based colleagues, such as Engineers would be an ideal background, however, other similar industry experience would definitely be considered and welcomed
• Familiarity of using in house and external systems and databases – Cash4Windows (C4W) would be a significant advantage, but not mandatory
• Proactive approach to management of workload.
• Clear communicator with good telephone manner with colleagues and customers

How we Attract, Reward & Retain Our Employees

At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

• Basic Salary – upto £28,000 per annum depending on experience
• Royal London Pension
• Life Assurance 4x Salary
• Additional Day holiday for each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Employee Recognition Scheme
• Development and progression opportunities
• Free, secure on-site parking
• Free, on-site gym

A Little More About Marlowe Fire & Security

We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people. We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.

Big enough to provide but small enough to care.

Our Business Include:

• Alarm Communications
• Griffin Fire
• MJ Fire
• Marlowe Kitchen Fire Suppression
• Morgan Fire Protection
• Victory Fire
• Marlowe Smoke Control
• Hadrian Technology

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.