Scaled Client Solutions Program Graduate (GBS) - 2027 Start

TikTok; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

TikTok is seeking a Scaled Client Solutions Program Graduate (GBS) for a 2027 start in London. This role supports the Head of SCS, orchestrating end-to-end program delivery, coordinating inputs, timelines, and dependencies across markets.

You will enable SCS leads with structure and operational support, drive cross-functional alignment, and track program KPIs while standardizing processes to scale across regions.

Qualifications

• Bachelor's degree or above in business, media, marketing or related discipline.
• Experience in media sales, marketing or strategy.
• Proven track record of leading strategic projects delivering high-impact results.
• Knowledge of media sales/marketing processes and technologies preferred (auction/programmatic, adtech/martech).
• Excellent communication, presentation and analytical skills.
• Commercial mindset with history of meeting ambitious goals.

Responsibilities

• Act as a force multiplier for the Head of SCS, supporting strategic execution and prioritization across EUI with leads and XFNs.
• Coordinate end-to-end delivery of SCS programs by aligning inputs, timelines and dependencies.
• Provide structure, clarity, and operational support to ensure consistent program execution across markets.
• Drive cross-functional alignment across SCS, CS, Sales, Ops, Policy, and product to unblock execution.
• Own operational cadence including planning cycles, milestones, SLAs and reviews.
• Track KPIs, risks and escalations with visibility across stakeholders.
• Standardize processes, tooling, and documentation to scale SCS across regions.
• Identify process improvements, automation, and efficiency opportunities.
• Support new program pilots, launches, and iterations with SCS leadership.
• Support change management and adoption of SCS frameworks across markets.

Skills

Communication skills

Analytical skills

Presentation skills

Commercial mindset

Strategic project management

Education

Bachelor's degree or above (business/media/marketing)

Tools

Auction/Programmatic

Adtech/Martech

Job description

Scaled Client Solutions Program Graduate (GBS) - 2027 Start

Location:

London

Employment Type:

Regular

Job Code:

A18049

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Responsibilities

• Act as a force multiplier for the Head of SCS, supporting strategic execution, prioritization, and follow-through across EUI with Leads and XFNs
• Orchestrate end-to-end delivery of SCS programs (Jump Start, SME, etc) by coordinating inputs, timelines, and dependencies.
• Enable SCS Leads by providing structure, clarity, and operational support—ensuring programs are executed consistently across markets.
• Drive cross-functional alignment across SCS, CS, Sales, Ops, Policy, and product to unblock execution and manage dependencies.
• Own operational cadence (planning cycles, milestones, SLAs, reviews) and ensure progress against agreed priorities.
• Track program KPIs, risks, and escalations, ensuring visibility and follow-through across stakeholders
• Standardize processes, tooling, and documentation to scale SCS ways of working across regions.
• Identify process simplification, automation, and efficiency opportunities to reduce operational friction.
• Support new program pilots, launches, and iterations in partnership with SCS leadership.
• Support change management and adoption of SCS frameworks across markets and XFN teams.

Qualifications

Minimum Qualifications

• Individuals who are completing or have recently completed a bachelor's degree or above in business, media, marketing or a related discipline.
• Experience working within media in either a sales, marketing or strategy capacity.
• Demonstrated record of overseeing and driving strategic projects and programs that deliver high-impact results.
• Knowledge of media sales and marketing processes and technologies preferred. (e.g. Auction/Programmatic, brand/performance measurement, adtech/martech)
• Excellent communication, presentation and analytical skills.
• A commercial mindset with a history of delivering against stretching performance goals.

Preferred Qualifications

• A fast learner with a good sense of judgment and original thinking. Ability to thrive in ambiguity and adjust quickly to change.
• Ability to operate effectively in fast-paced, high-growth or matrixed environments, bringing structure, prioritization, and clarity to evolving programs while proactively driving solutions.
• Proven ability to identify and implement process improvements, automation, and efficiency initiatives.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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