SC Cleared Service Operations Manager

Advanced Resource Managers Ltd; Old Warren; On-site; GBP 90,000 - 120,000; Full time

Job summary

Advanced Resource Managers Ltd. is seeking an experienced Service Operations Manager to own day-to-day service management across a complex, multi-supplier IT environment.

You will drive governance, incident response and continuous improvement, coordinating Service Desk, End User Compute and external suppliers to maintain service excellence. You will lead on service health monitoring, risk management and major incident handling, with a strong focus on ServiceNow governance and CMDB accuracy,

Qualifications

• Proven experience managing Service Operations within large-scale, multi-supplier environments.
• Strong ITIL 4 and IT service management knowledge.
• Experience overseeing Service Desk and End User Compute services.
• ServiceNow governance and product ownership or managed service experience.
• Experience handling escalations, operational risk and major incidents.
• Excellent stakeholder management and communication skills.
• Experience in Defence, Government or security-regulated environments.

Responsibilities

• Lead daily and weekly operational governance across IT service management activities.
• Coordinate Service Desk, End User Compute, regional teams and third-party suppliers to ensure end-to-end delivery.
• Monitor service health, SLA performance, operational risks and recurring issues.
• Provide leadership during major incidents and critical service events.
• Manage governance with ServiceNow providers and influence platform priorities.
• Drive improvements across automation, self-service, reporting and efficiency.
• Support service introduction, readiness, early life support and service acceptance.
• Maintain governance, audit readiness and accurate service records.
• Identify opportunities for continual improvement across service operations.

Skills

ITIL 4

Service Ops

Stakeholder mgmt

Incident mgmt

Governance & reporting

Tools

ServiceNow

CMDB knowledge

Job description

Advanced Resource Managers Ltd. is seeking an experienced Service Operations Manager to own day-to-day service management across a complex, multi-supplier IT environment.

You will drive governance, incident response and continuous improvement, coordinating Service Desk, End User Compute and external suppliers to maintain service excellence. You will lead on service health monitoring, risk management and major incident handling, with a strong focus on ServiceNow governance and CMDB accuracy,